Technical Support Manager
3 weeks ago
Technical Support ManagerQualifications-Bachelor's degree in relevant field & equivalent work experience.6-8years of experience in incident management or a related field.Proven track record of managing SLAs and driving incident resolution.Strong interpersonal skills with the ability to build and maintain effective working relationships.Excellent communication skills, both verbal and written.Demonstrated leadership abilities with a focus on motivating and developing team members.Ability to work independently and take initiative to drive results.Proficiency in incident management tools like SFDC.Responsibilities-Manage the day-to-day operations of the Last Mile (Service Provider) incident management team, ensuring timely resolution of incidents according to SLAs.Monitor and maintain service level agreements that have been signed with the customers.Initiate escalations with internet service providers as needed, to ensure prompt resolution of incidents.Develop and nurture strong working relationships with service providers to facilitate effective incident management.Conduct regular performance reviews with service providers and provide constructive feedback.Motivate and inspire your team members to achieve their goals and excel in their roles.Collaborate with other departments to identify opportunities for process improvement and efficiency gains.Stay up-to-date with industry best practices and emerging trends in incident management.Act as a point of contact for escalations from both internal and external stakeholders.Prepare regular reports on team performance and incident trends for management review.Bird’s eye view of your role –Deliver Remarkable customer experience.Engage with customer to address any dissatisfaction and drive corrective actions.Manage and escalate critical customer issues to bring right level of expertise.Communicate at all levels among customers, escalation, engineering/development team, service managers about the progress and action plan.Develop Talent in the team aligning with the business objectives.Create an innovative, open, and high performing culture in the team.Drive operational metrics and build process compliance.Drive Continuous improvement and active participation in initiatives.Demonstrate ownership. Make timely, thoughtful, and bold decisions.What will you bring –Customer Advocacy – Be the Customer’s advocate in the organization.Excellent Communication Skills – Clear and Crisp communication (email and verbal), Ability to adapt the communication based on the audience.People Leadership.Ownership and Problem-Solving mindset.Ability to work with different stakeholders for outcomes.Obsess about Quality – Strive for delivering quality output in every interaction.Encourage diversity and innovation.What are your performance objectives –Operations and case management metrics like CSAT, Backlog management, Quality scores etc.Escalation management.Driving automation.Employee engagement and growth.Performance management.Customer management.What’s in it for you? (EVP – Employee Value Proposition) –Work for a global, fast-growing SD-WAN innovator.Be a part of a company culture that embraces diversity and inclusivity.Aryaka was named one of the INC. magazines best places to work for 2020
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Technical Support Manager
3 weeks ago
Bengaluru, India Corporate Resources Full timeJob DescriptionWe are looking for an intellectually curious, customer centric Product or Technical Support Manager who has a demonstrated track record in building teams through effective and strong leadership and has empowered people to help customers succeedAs a Product or Technical Support Manager, you will focus on building and leading a high performing...
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Senior Technical Support Manager
3 weeks ago
Bengaluru, India Autodesk Full timePosition OverviewSenior Technical Support Manager at AutodeskOur Senior Managers increase performance through positive leadership and contribute to strategy while collaborating with all parts of the company to, with the goal of increasing customer satisfaction and loyalty.You will lead a global technical support management team with a focus on helping...
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Senior Technical Support Manager
4 weeks ago
Bengaluru, India Autodesk Full timePosition Overview Senior Technical Support Manager at Autodesk Our Senior Managers increase performance through positive leadership and contribute to strategy while collaborating with all parts of the company to, with the goal of increasing customer satisfaction and loyalty. You will lead a global technical support management team with a focus on...
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Technical Support Senior Manager
7 days ago
Bengaluru, India Granicus Full timeThe CompanyServing the People Who Serve the PeopleGranicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology...
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Technical Sales Support Manager
4 weeks ago
Bengaluru, India HITACHI ENERGY INDIA LIMITED Full timeDescription : Job: Technical Sales Support Manager / Specialist Reporting Line: Sales Support Manager Mission Statement: Support the Sales organization and customers throughout the proposal process in formulating technical solution for various power quality problems, preparing technical descriptions of the applied products and technology,...
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Technical Support Senior Manager
1 week ago
Bengaluru, India Granicus Full timeThe Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our...
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Technical Support Analyst
4 weeks ago
Bengaluru, India Swift Strategic Staff Solutions INC Full timeWe are looking for a highly experienced and customer-focused Technical Support Analyst to join our growing team. You will play a critical role in providing exceptional support to our users by troubleshooting technical issues, resolving their concerns, and ensuring their productivity.Primary Skills (Must-Have):- 10+ years of experience in technical support,...
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Technical support Engineer
3 weeks ago
Bengaluru, India LogiCoy, Inc. Full timeRole:Technical support EngineerYears of Experience:In an approximate range of 2 to 6 years.Key Skills:Technical Support, Healthcare, Troubleshooting, US timing, EMR and Pharmacy Integration.Location: Bangalore, India and Continental USCandidate must have min 2-4 years of experience in Technical support using different support channels like Chat, Email, On...
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Technical Support Engineer
4 weeks ago
Bengaluru, India SecPod Full timeSecPod is a cyber security technology company. We prevent cyberattacks. We do everything to prevent attacks on the computing environment. Our product helps implement cyber hygiene measures, so attackers have a tough time piercing through. Our SanerNow Cyber Hygiene Platform provides continuous visibility to the computing environment, identifies...
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Technical Support Executive
2 weeks ago
Bengaluru, India Vodex.ai Full timeCompany Overview:"Vodex revolutionizes outbound customer calls using advanced Generative AI technology. Unlike traditional machine-driven calls, Vodex converses in a remarkably human-like voice, ensuring a natural and friendly interaction. It boasts a 98% accuracy in speech recognition, ensuring seamless communication.With Vodex as your outbound calling...
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Technical Support Specialist
3 weeks ago
Bengaluru, India Autodesk Full timePosition OverviewWe are looking for a Technical Support Specialist (Civil 3D) to provide support services and engages Autodesk customers in providing effective technical solutions, directions, and troubleshooting advise. The support services will be conducted via standard modalities like Web, Chat, Schedule-A-Call, Phone etc.As part of the Customer Technical...
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Technical Support Engineer
1 month ago
Bengaluru, India SecPod Full timeSecPod is a cyber security technology company. We prevent cyberattacks. We do everything to prevent attacks on the computing environment. Our product helps implement cyber hygiene measures, so attackers have a tough time piercing through. Our SanerNow Cyber Hygiene Platform provides continuous visibility to the computing environment, identifies...
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Technical Support Engineer
1 month ago
Bengaluru, India SecPod Full timeSecPod is a cyber security technology company. We prevent cyberattacks. We do everything to prevent attacks on the computing environment. Our product helps implement cyber hygiene measures, so attackers have a tough time piercing through. Our SanerNow Cyber Hygiene Platform provides continuous visibility to the computing environment, identifies...
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Technical Support Engineer
4 weeks ago
Bengaluru, India SecPod Full timeSecPod is a cyber security technology company. We prevent cyberattacks. We do everything to prevent attacks on the computing environment. Our product helps implement cyber hygiene measures, so attackers have a tough time piercing through. Our SanerNow Cyber Hygiene Platform provides continuous visibility to the computing environment, identifies...
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Technical Support Advisory
1 week ago
Bengaluru, India Microsoft Full timeOverviewWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but...
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Technical support Engineer
4 weeks ago
Bengaluru, India LogiCoy, Inc. Full timeRole: Technical support EngineerYears of Experience: In an approximate range of 2 to 6 years.Key Skills: Technical Support, Healthcare, Troubleshooting, US timing, EMR and Pharmacy Integration.Location: Bangalore, India and Continental US Candidate must have min 2-4 years of experience in Technical support using different support channels like Chat, Email,...
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Technical Support Manager
4 weeks ago
Bengaluru, India Aryaka Full timeDescription Technical Support Manager Qualifications- Bachelor's degree in relevant field & equivalent work experience. 6-8years of experience in incident management or a related field. Proven track record of managing SLAs and driving incident resolution. Strong interpersonal skills with the ability to build and maintain effective working...
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Technical Support Advisory
4 weeks ago
Bengaluru, India Microsoft Full timeOverview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and...
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Technical Support Engineer
2 days ago
Bengaluru, India Progress Residential® Full timeMicrosoft TeamsOverview:We're in search of a seasoned and customer focused Technical Support Engineer to bolster our team. The ideal candidate will excel in providing technical aid and guidance to our internal users concerning hardware, software, and other computer systems. This role entails troubleshooting issues, executing repairs, and implementing...
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Technical Support Engineer
22 hours ago
Bengaluru, India Progress Residential® Full timeMicrosoft TeamsOverview:We're in search of a seasoned and customer focused Technical Support Engineer to bolster our team. The ideal candidate will excel in providing technical aid and guidance to our internal users concerning hardware, software, and other computer systems. This role entails troubleshooting issues, executing repairs, and implementing...