Technical Support Specialist

3 weeks ago


Bengaluru, India Autodesk Full time
Position Overview

We are looking for a Technical Support Specialist (Civil 3D) to provide support services and engages Autodesk customers in providing effective technical solutions, directions, and troubleshooting advise. The support services will be conducted via standard modalities like Web, Chat, Schedule-A-Call, Phone etc.As part of the Customer Technical Success Team, you will manage reported issues from case logging phase till eventual closure, working with product engineering team, technical leads and teams to achieve successful resolution.You will report to Product Support Manager and work location will be at Bangalore, India .You would work on assigned shift to support in APAC time zone (6 am - 2:30 pm IST)ResponsibilitiesRespond to support requests via multiple channels and adhering to documented processes

Prioritise critical technical issues and monitoring of service level compliance

Document support interactions in a company-wide case management system

Escalate and consult unresolved issues to senior staff

Research, verify and document product defects

Handle personal backlog of support requests

Manage customer and partner expectations

Participate in product beta programmes & product testing events organised by the product development teams

Assist in the fundamental development of internal knowledge base quality, via the Knowledge Centered Support (KCS) methodology

Influence and contribute to product management and development to contribute to successful improvements

Minimum QualificationsCompetent knowledge in Civil 3D

Knowledge & work experience on Infraworks and Vehicle Tracking

Proficiency or familiarity of Construction and BIM industry needs and workflows

Bachelor's degree or equivalent experience in Architecture, Civil, Mechanical, or related field

Additional knowledge of Autodesk products like AutoCAD, Navisworks, Recap, and Structural Bridge Design

Proficiency in English language is required

Strong troubleshooting and analytical skills

Able to manage several projects and technical requests at a time, setting the right priorities

Relationship building with partners and customers

Ability to convey complex technical details coherently to a live or virtual audience

Team player who enjoys supporting and interacting with other members of a shared responsibility team

The Ideal CandidateAdaptable: Committed to continuous learning and growth

Inclusive: Work collaboratively with people who are diverse in background, culture, and ways of living.

Accountable: Inform others of decisions and plans that affect them

Demonstrate Integrity: To do what is best for our customers, employees, and partners

Smart: Minimize complexity and strive for simplicity.

Humble: Show confidence, not arrogance; pride, not hubris.

#LI-SV2Learn MoreAbout AutodeskWelcome to Autodesk Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join usSalary transparencySalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here:Are you an existing contractor or consultant with Autodesk?Please search for open jobs and apply internally (not on this external site).

  • Bengaluru, India OnSolve Full time

    Technical Support Specialist – Level 1 assists end-user customers with products and services by providing exceptional customer service (domestically and/or internationally) in an inbound technical support Environment. Leverage product knowledge to assist customers and troubleshoot product inquiries and potential technical difficulties. Responsible for...


  • Bengaluru, India CAE Full time

    Role and Responsibilities Technical Application Support Specialist CAE Flight Services is hiring a talented Technical Application Support Specialist to join the Customer Success team in Vienna, Austria. Our highly qualified application specialists have in-depth knowledge of our flight products and are eager to assist our customers. In this role you...


  • Bengaluru, India Bose Professional Full time

    Company Overview: Bose Professional is a leader in the professional audio/video industry, specializing in the design and manufacturing of cutting-edge audio solutions including loudspeakers, amplifiers, signal processing devices, controls, software, and accessories. For more than 50 years our spirit of invention has focused on creating systems that are easy...


  • Bengaluru, India CAE Full time

    Role and ResponsibilitiesTechnical Application Support SpecialistCAE Flight Services is hiring a talented Technical Application Support Specialist to join the Customer Success team in Vienna, Austria. Our highly qualified application specialists have in-depth knowledge of our flight products and are eager to assist our customers.In this role you will support...


  • Bengaluru, India Autodesk Full time

    Position Overview We are looking for a Technical Support Specialist (Civil 3D) to provide support services and engages Autodesk customers in providing effective technical solutions, directions, and troubleshooting advise. The support services will be conducted via standard modalities like Web, Chat, Schedule-A-Call, Phone etc. As part of the Customer...


  • Bengaluru, Karnataka, India NatWest Digital X Full time

    Join us as a Technical Specialist AnalystThis is a rewarding opportunity for a passionate and driven analyst to join our businessWe'll look to you to apply your specialist skill and knowledge to solve business problems and produce working solutions that will make a difference to our customers and the bankHone your technical expertise in a collaborative,...


  • Bengaluru, India HITACHI ENERGY INDIA LIMITED Full time

    Description : Job: Technical Sales Support Manager / Specialist Reporting Line: Sales Support Manager Mission Statement: Support the Sales organization and customers throughout the proposal process in formulating technical solution for various power quality problems, preparing technical descriptions of the applied products and technology,...


  • Bengaluru, India Celeros Flow Technology Full time

    Job SummaryThe Service Desk Specialist is responsible for managing the lifecycle, troubleshooting and resolution of incidents and requests for all our global business PC based applications and technologies The incumbent will be based at Bangalore and part of our global IT team.Principle Duties and ResponsibilitiesManages the lifecycle (ticket generation to...


  • Bengaluru, India Kardex Full time

    Kardex India Pvt Ltd is seeking a motivated self-starter to join our India Life Cycle Service (LCS) Team in the role of Software Support Specialist to be based in Bangalore. As Software Support Specialist, you are responsible for the entire range of remote software services such as troubleshooting including the up and down stream to all connected systems,...


  • Bengaluru, India Sabre Full time

    DescriptionLevel 2 customer support for Data and Analytics solutions.Under general supervision, provides technical support to internal and high visibility customers through different communication channels (CRM tool chatter and posts and phone).Tracks each issue through our CRM and creates trackers in Jira for issues reported by 1st level agents or external...

  • Operations Specialist

    3 weeks ago


    Bengaluru, India Gallagher Full time

    OverviewThe Talent Acquisition Operations Specialist: Technical Support role is part of TA Global Support team’s (TAGS) operating model. This model is designed to support back-end aspects of the recruiting hiring workflow and processes efficiently. We are seeking a proactive and detail-oriented individual with a strong understanding of TA and passion for...

  • Operations Specialist

    4 weeks ago


    Bengaluru, India Gallagher Full time

    Overview The Talent Acquisition Operations Specialist: Technical Support role is part of TA Global Support team’s (TAGS) operating model. This model is designed to support back-end aspects of the recruiting hiring workflow and processes efficiently. We are seeking a proactive and detail-oriented individual with a strong understanding of TA and passion for...

  • Technical Specialist

    3 weeks ago


    Bengaluru, Karnataka, India ABB Full time

    Technical Specialist - Offshore WindTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...


  • Bengaluru, India Autodesk Full time

    Position OverviewWe are hiring a Technical Support Specialist to join our team of Media & Entertainment enthusiasts assisting customers to get the best out of their Autodesk products. Do you enjoy solving production problems and helping others create an impact? Are you passionate about the customer's experience in the production pipeline? Are you familiar...


  • Bengaluru, India Kardex Full time

    Kardex India Pvt Ltd is seeking a motivated self-starter to join our India Life Cycle Service (LCS) Team in the role of Software Support Specialist to be based in Bangalore.As Software Support Specialist, you are responsible for the entire range of remote software services such as troubleshooting including the up and down stream to all connected systems,...


  • Bengaluru, India CONNECTING 2 WORK Full time

    Responsibilities:• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a high complexity• Consult on server/network/application problems and provide suitable solutions• Enter commands and observe system functioning to verify correct operations and detect errors• Maintain full documentation of...


  • Bengaluru, India Jabra Full time

    Would you like the opportunity to work closely with high-performing teams in India?Do you thrive in an environment which values autonomy, ownership and creativity?Jabra India is currently on a look out for an exceptional Support Specialist, to join our Jabra Team. As part of the Product Support Team, the Support Specialist will assure customer focused...


  • Bengaluru, India Autodesk Full time

    Position Overview We are hiring a Technical Support Specialist to join our team of Media & Entertainment enthusiasts assisting customers to get the best out of their Autodesk products. Do you enjoy solving production problems and helping others create an impact? Are you passionate about the customer's experience in the production pipeline? Are you...


  • Bengaluru, India Autodesk Full time

    Position OverviewWe are hiring a Technical Support Specialist for AMER shift, to join our friendly team of tech enthusiasts assisting customers to get the best out of their AEC & BIM, Autodesk products. Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with BIM360 standards and workflows? Then we...

  • Support Specialist I

    4 weeks ago


    Bengaluru, India Vimeo Full time

    At Vimeo, we seek passionate individuals ready to elevate customer experiences. As a Support Specialist I, you will be the frontline liaison, ensuring that our customers receive timely and empathetic support.What you'll do:Efficiently handle a variety of customer queries, prioritizing quick resolutions at the first touchpoint.Rotate through our 24x7 shifts...