Technical Support Specialist

1 month ago

Bengaluru, India Autodesk Full time
Position Overview

We are hiring a Technical Support Specialist for AMER shift, to join our friendly team of tech enthusiasts assisting customers to get the best out of their AEC & BIM, Autodesk products. Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with BIM360 standards and workflows? Then we would like to hear from you You will resolve customer issues reported to Autodesk by multiple modalities and other channels and documenting them in our Knowledge Base. You may also can be part of a variety of proactive support activities, presenting webinars, or presenting at company events like Autodesk University.Shift Timing

– It will be AMER PST (5:00 PM IST to 1:30AM ISTWork location

- Bangalore, India with Hybrid work model (you are expected to relocate to Bangalore)Reporting

- You will report to Manager, Technical SupportResponsibilitiesResolve customer issues reported to Autodesk by chat, phone, web, online forums and other channelsProvide prompt, and efficient assistance to Autodesk customers on a variety of issues and questions related to product features, usage, design automationResearch, verify, and document product issues, solution in short and clear articles for our Knowledge Base, or in our internal case management systemPriority handling and escalation of important issues and monitoring of service level complianceDocument support interactions in a company-wide case management systemEscalate customer issues to our teamsManage personal backlog of support requestsManage customer expectations by providing updates on progressMinimum QualificationsBachelor's degree or equivalent in Civil or ArchitectureExperience with BIM 360, BIM docs and Revit in a production environmentCapability to "own" the problem (customer issue), troubleshoot and ability to solve or reduce the problem or escalateTeam player skillsWork in flexible working hours/Shifts. Current shift will be AMER-PST (10PM IST to 6:30AM IST)You build customer relationships and gain insights into their needsYou identify opportunities that benefit our customers and build solutions to meet their expectationsThe Ideal CandidateCustomer-focusedBuild customer relationships and find customer-centric solutions with empathyClarify assignments, prioritising work and attending to detail to ensure work is doneAccountableHold yourself and others accountable to meet commitments#LI-SK1Learn MoreAbout AutodeskWelcome to Autodesk Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join usSalary transparencySalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Diversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here:Are you an existing contractor or consultant with Autodesk?Please search for open jobs and apply internally (not on this external site).

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