Technical Product Support Specialist III
2 weeks ago
Level 2 customer support for Data and Analytics solutions.Under general supervision, provides technical support to internal and high visibility customers through different communication channels (CRM tool chatter and posts and phone).Tracks each issue through our CRM and creates trackers in Jira for issues reported by 1st level agents or external customers.Handle system outages from a technical perspective and internal/external customer communications.Contribute in the process to prioritize trackers regarding system bugs. Is in charge or collaborates on handling team technical communications and developing new technical procedures to drive efficiencies.Accountable for quality assurance and technical coaching to 1st level specialists. Delivers mentoring sessions and product specific trainings to increase product knowledge and customer service skills.Position requires on call duties.Core SkillsAdvanced expertise in technologies as SQL, UNIX, XML, SOAP, REST or HTML.Advanced expertise reading through application logs (for example java or .net generated logs) and being able to conduct root cause analysisGood troubleshooting / investigation skills and ability to think outside the box.Works well in strategic problem-solving and customer management roleProficient fluency in written and spoken English is required.Ability to learn, share and create knowledge.Attention to detail and ability to multi-task.Ability to work in a team environment with high level of autonomy.Ability to present technical information or reports in a friendly language.Sabre technology domain knowledge desired but not mandatoryQualifications:BS/BA degree in Computer Science preferred, or commensurate experience requiredCertifications and/or experience with SQL, Unix, Oracle. Mongo DB experience/knowledge is a plus.Airline industry knowledge desired but not mandatory.Understanding of development languages and scripting.Understanding of networking and basic software architectureFamiliar with monitoring tools.Familiar with programing languages.We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.
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Technical Product Support Specialist III
3 weeks ago
Bengaluru, India Sabre Full timeDescription Level 2 customer support for Data and Analytics solutions. Under general supervision, provides technical support to internal and high visibility customers through different communication channels (CRM tool chatter and posts and phone). Tracks each issue through our CRM and creates trackers in Jira for issues reported by 1st level agents...
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Product & Technical Support Specialist
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Bengaluru, India Bose Professional Full timeCompany Overview: Bose Professional is a leader in the professional audio/video industry, specializing in the design and manufacturing of cutting-edge audio solutions including loudspeakers, amplifiers, signal processing devices, controls, software, and accessories. For more than 50 years our spirit of invention has focused on creating systems that are easy...
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Technical Support Specialist
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Bengaluru, India OnSolve Full timeTechnical Support Specialist – Level 1 assists end-user customers with products and services by providing exceptional customer service (domestically and/or internationally) in an inbound technical support Environment. Leverage product knowledge to assist customers and troubleshoot product inquiries and potential technical difficulties. Responsible for...
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Technical Application Support Specialist
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Bengaluru, India CAE Full timeRole and Responsibilities Technical Application Support Specialist CAE Flight Services is hiring a talented Technical Application Support Specialist to join the Customer Success team in Vienna, Austria. Our highly qualified application specialists have in-depth knowledge of our flight products and are eager to assist our customers. In this role you...
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Technical Application Support Specialist
4 weeks ago
Bengaluru, India CAE Full timeRole and ResponsibilitiesTechnical Application Support SpecialistCAE Flight Services is hiring a talented Technical Application Support Specialist to join the Customer Success team in Vienna, Austria. Our highly qualified application specialists have in-depth knowledge of our flight products and are eager to assist our customers.In this role you will support...
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Product Owner Iii
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Bengaluru, India Mouser Electronics Full time**Job Title - Product Owner III** **Location: India** The Product Owner works with and establishes solid relationships with their agile software development team, Internet Business Managers/Directors, Business Managers, and Mouser Executives. For all assigned projects and assignments, Product Owners will analyze stakeholder requirements, contribute to...
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Technical Product Support Specialist I
2 days ago
Bengaluru, India Sabre Full timeDescription The main tasks associated to this role are: Responsible for responding to moderately complex customer inquiries and escalations. Analyzes scenarios using diagnostic tools to identify problem area(s) Responsible foridentifying scenarios where escalations or incident bridges are required, providing all basic information obtained...
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Product Support Specialist
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Bengaluru, Karnataka, India Philips Full timeJob TitleProduct Support Specialist (L3) for AVWJob DescriptionJob title: Product Support Specialist We're looking for a passionate, customer focused and experienced IT professional within networking, windows and security knowledge, who will provide 3rd line support for customers and resolve customer concerns raised during installation, operation, and...
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VMS - Production Support specialist
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Bengaluru, India NES Fircroft Full timeCompany Profile: Established in 1978, NES Fircroft is an award-winning staffing specialist that supplies technical and engineering experts (“white collar”) to Oil and Gas, Power, Construction & Infrastructure, Life Sciences, Manufacturing, Chemical, Mining, Automotive and IT sectors worldwide on an international basis. We’re a highly experienced team...
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VMS - Production Support specialist
2 days ago
Bengaluru, India NES Fircroft Full timeCompany Profile: Established in 1978, NES Fircroft is an award-winning staffing specialist that supplies technical and engineering experts (“white collar”) to Oil and Gas, Power, Construction & Infrastructure, Life Sciences, Manufacturing, Chemical, Mining, Automotive and IT sectors worldwide on an international basis. We’re a highly experienced team...
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Technical Sales Support Specialist
1 day ago
Bengaluru, Karnataka, India ABB Full timeTechnical Sales Support SpecialistTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
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Technical Specialist
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Bengaluru, Karnataka, India NatWest Digital X Full timeJoin us as a Technical Specialist AnalystThis is a rewarding opportunity for a passionate and driven analyst to join our businessWe'll look to you to apply your specialist skill and knowledge to solve business problems and produce working solutions that will make a difference to our customers and the bankHone your technical expertise in a collaborative,...
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Technical Support Specialist
1 day ago
Bengaluru, Karnataka, India Autodesk Full timeJob Requisition ID #24WD78451Position OverviewWe are hiring a Technical Support Specialist to join our team of Media & Entertainment enthusiasts assisting customers to get the best out of their Autodesk products. Do you enjoy solving production problems and helping others create an impact? Are you passionate about the customer's experience in the production...
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VMS - Production Support specialist
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Bengaluru, India NES Fircroft Full timeCompany Profile:Established in 1978, NES Fircroft is anaward-winning staffing specialistthat supplies technical and engineering experts (“white collar”) toOil and Gas, Power, Construction & Infrastructure, Life Sciences, Manufacturing, Chemical, Mining, Automotive and IT sectors worldwideon an international basis. We’re a highly experienced team of...
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Technical Sales Support Manager
1 month ago
Bengaluru, India HITACHI ENERGY INDIA LIMITED Full timeDescription : Job: Technical Sales Support Manager / Specialist Reporting Line: Sales Support Manager Mission Statement: Support the Sales organization and customers throughout the proposal process in formulating technical solution for various power quality problems, preparing technical descriptions of the applied products and technology,...
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Product Support Specialist
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Bengaluru, India Practo Full timeJob Description We are the face of Practo for customer centricity. You would be giving the interview for Senior Product/Product Specialist. This role will report to the Team Lead, Customer Support and work across the customer support team on initiatives that drive the best experience for customers across email, chat and phones. Key Responsibilities: ...
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Software Support Specialist
1 month ago
Bengaluru, India Kardex Full timeKardex India Pvt Ltd is seeking a motivated self-starter to join our India Life Cycle Service (LCS) Team in the role of Software Support Specialist to be based in Bangalore. As Software Support Specialist, you are responsible for the entire range of remote software services such as troubleshooting including the up and down stream to all connected systems,...
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Technical Specialist
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Bengaluru, Karnataka, India ABB Full timeTechnical Specialist - Cabinet Hardware Design and FabricationJoin the dynamic team at ABB and be part of a global movement towards a more sustainable and productive future for society and industry.At ABB, we are committed to fostering diversity and inclusion in all aspects, embracing individual differences across gender, LGBTQ+, abilities, ethnicity, and...
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Software Support Specialist
1 month ago
Bengaluru, India Kardex Full timeKardex India Pvt Ltd is seeking a motivated self-starter to join our India Life Cycle Service (LCS) Team in the role of Software Support Specialist to be based in Bangalore.As Software Support Specialist, you are responsible for the entire range of remote software services such as troubleshooting including the up and down stream to all connected systems,...
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Technical Support Specialist
5 days ago
Bengaluru, India Autodesk Full timePosition OverviewWe are looking for a Technical Support Specialist - AutoCAD Plant3D to provide support services and engages Autodesk customers in providing technical solutions, directions, and troubleshooting advise. The support services will be conducted by standard modalities like Web, Chat, Schedule-A-Call, Phone Using analytical, you will ensure...