Product Support Specialist

4 weeks ago

Bengaluru, Karnataka, India Philips Full time
Job TitleProduct Support Specialist (L3) for AVWJob Description

Job title: Product Support Specialist

We're looking for a passionate, customer focused and experienced IT professional within networking, windows and security knowledge, who will provide 3rd line support for customers and resolve customer concerns raised during installation, operation, and maintenance or product application.

As a member of the Product Support Team team within Advanced Visualization Workspace (with focus on application development and platform infrastructure) organization you'll have the opportunity to contribute to the realization of our vision with passion and professionalism.

Your success will be determined by your ability to answer our customer's needs effectively and efficiently with state-of-the-art approaches and methodologies that support their continuous performance.

As Product Support Engineer, your primarily responsibility is to focus on technical support to the regional service organizations in relation to their installed base of the products. This function specifically includes a focus on hospital IT integration aspects, i.e. networking, security, scalability, availability, etc.

This job has a very dynamic and versatile character where support is being delivered by a very enthusiastic team. Looking to the complexity and dynamics of the applied techniques you will often be required to participate during Service Exchange Experience Meetings, training- and education sessions.

We are looking forward to people with:

1. Bachelor's or Master's Degree with 8-12 years work experience

2. Radiology, PACS experience or any other medical equipment support experience

3Technical experience with DICOM, Networking, VM, Remote trouble shooting

4. Resolve customer escalations and document in the service tools

5. Intellispace Portal Software Installation & Support , Concerto knowledge - advantage

6. Customer facing situational awareness and the ability to work seamlessly with L1/L2 and project manager resources during high stress troubleshooting sessions

7. Ability and passion to work along with global L3 and R&D team members

8. good documentation skills and understanding of Q&R requirements

In return, we offer you

At Philips, we are driven by our mission to improve the lives of 3 billion people per year by 2030, and every day we move closer to achieving our goal by creating cutting-edge solutions that lead to confident diagnosis, improved care, and increased quality of life for patients. Thanks to our employees who share our passion for improving lives, we are at the forefront of the Healthcare industry leading in image guided interventions, ultrasound, patient monitoring, cardiology informatics, sleep therapy, respiratory care and services.

How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles. Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone's in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn't office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?
Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

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