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Product Support
1 week ago
Role Overview:
The Product Support Specialist plays a crucial role in ensuring the smooth operation and satisfaction of customers with our products.
Responsibilities:
- Troubleshoot productrelated issues reported by customers and identify root causes.
- Document and track customer inquiries, issues, and resolutions using a ticketing system.
- Collaborate with crossfunctional teams including Engineering and Product Management to resolve complex technical issues.
- Perform software installations, upgrades, and configurations for customers as needed.
- Create and maintain support documentation, knowledge base articles, and FAQs.
- Conduct product training sessions for customers to enhance their understanding and usage of our products.
- Proactively identify trends in customer issues and work towards implementing preventative measures.
- Escalate critical issues to appropriate teams and follow up until resolution is achieved.
- Continuously strive to improve customer satisfaction and retention through exceptional support experiences.
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Product Support
1 week ago
Bengaluru, Karnataka, India Actyv Full timeJob Information:IndustryIT Services***CityBangalore***State/ProvinceKarnataka***CountryIndia***Zip/Postal Code560037Product Support EngineerAs a Product Support Engineer, you will be responsible for software support in the pre-sales and post-sales stages and support the customers by taking their feedback to enhance the product.Requirements: B.E/B.TECH in...
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Production Support
1 week ago
Bengaluru, Karnataka, India Tech Mahindra Full timeTitle: Production Support / Technical Support Engineer- SQL/JavaLocation: Bangalore/ PuneImmediate JoinerPOSITION 20Please keep the below points in mind while sourcing. Work location Bangalore Completely work from office 24x7 shifts Rotational offs Experience (3 6 years) No Hybrid workingSkills:The Technical Support Engineer delivers an exceptional customer...
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Production Support
1 week ago
Bengaluru, Karnataka, India Tech Mahindra Full timeTitle: Production Support / Technical Support Engineer- SQL/Java Location: Bangalore/ Pune Immediate Joiner POSITION 20 Please keep the below points in mind while sourcing. - Work location Bangalore - Completely work from office - 24x7 shifts - Rotational offs - Experience (3 -6 years) - No Hybrid working Skills: The Technical Support Engineer...
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Production IT support
1 week ago
Bengaluru, Karnataka, India ZEISS India Full timeCARL ZEISSCarl Zeiss AG branded as ZEISS, is a German manufacturer of optical systems and optoelectronics, founded in Jena, Germany in 1846 by optician Carl Zeiss.ZEISS is headquartered in Oberkochen, Germany and enjoys a global presence and rich heritage of being in business for more than 170 years.ZEISS today operates in the following businesses:...
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Production IT support
1 week ago
Bengaluru, Karnataka, India ZEISS India Full timeCARL ZEISSCarl Zeiss AG branded as ZEISS, is a German manufacturer of optical systems and optoelectronics, founded in Jena, Germany in 1846 by optician Carl Zeiss.ZEISS is headquartered in Oberkochen, Germany and enjoys a global presence and rich heritage of being in business for more than 170 years.ZEISS today operates in the following businesses:...
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Production IT support
1 week ago
Bengaluru, Karnataka, India ZEISS India Full timeCARL ZEISSCarl Zeiss AG branded as ZEISS, is a German manufacturer of optical systems and optoelectronics, founded in Jena, Germany in 1846 by optician Carl Zeiss.ZEISS is headquartered in Oberkochen, Germany and enjoys a global presence and rich heritage of being in business for more than 170 years.ZEISS today operates in the following businesses:...
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Production IT support
1 week ago
Bengaluru, Karnataka, India ZEISS India Full timeCARL ZEISS Carl Zeiss AG branded as ZEISS, is a German manufacturer of optical systems and optoelectronics, founded in Jena, Germany in 1846 by optician Carl Zeiss. ZEISS is headquartered in Oberkochen, Germany and enjoys a global presence and rich heritage of being in business for more than 170 years. ZEISS today operates in the following businesses: •...
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Product Support
1 week ago
Bengaluru, Karnataka, India C&R Software Full timeReporting Structure:The position ishybridprimarily based in the C&R Software Office inBangalore , India, reporting to the Global Head of Product Support.Job Summary/Objective:Product Support is a function with our professional services organisation is the face of our clients who use our software products and services. Product Support is a key function within...
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Product Support
1 week ago
Bengaluru, Karnataka, India Nexthire Full timeRole-Product SupportComapny-NexthireClient-IncredLocation-MumbaiInCred Andheri office-Unit - 203, 2nd Floor and Unit 3A-1 / 3A 3rd Floor, B-Wing, Kaledonia Building, Sahar Road, Andheri East, Mumbai Thane- Unit no. A/2 3rd floor, A Wing, Ashar IT Park, Wagle Industrial Estate, Thane, Maharashtra 400604Job Description:Qualification: Graduate - Bachelor with...
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Product Support
1 week ago
Bengaluru, Karnataka, India Nexthire Full timeRole-Product Support Comapny-Nexthire Client-Incred Location-Mumbai 1. InCred Andheri office-Unit - 203, 2nd Floor and Unit 3A-1 / 3A-2 - 3rd Floor, B-Wing, Kaledonia Building, Sahar Road, Andheri East, Mumbai 2. Thane- Unit no. A/2 3rd floor, A Wing, Ashar IT Park, Wagle Industrial Estate, Thane, Maharashtra 400604 Job Description: Qualification: Graduate -...
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Product Support
1 week ago
Bengaluru, Karnataka, India PeopleLogic Business Solutions Full timeAbout the CustomerCompanyis an World's Leading ETS platform — Our routing algorithm suggests right vehicle mix for each shift & maximizes utilization. From scheduling to billing, ETS automates & simplifies the entire employee commute process.About the RoleDesignation:Product SupportSummary:A Product Support Engineer, will act as a liaison, resolve any...
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Production Support
1 week ago
Bengaluru, Karnataka, India CGI Group, Inc. Full timePosition Description:TECHNICAL SUPPORT EXPERIENCE:Good Knowledge of Mainframe, Cobol, JCL, VSAM, DB2Hands-on experience on Production monitoring tools like CTM-M, TWS, etc.Well versed with utilities like SORT, ABEND AID, File Manager. Working on Mainframe (COBOL, JCL, SQL, DB2, CICS and VSAM). Perform production support activities. Responsible for tracking...
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Product Support Engineer
1 week ago
Bengaluru, Karnataka, India TalentXo Full timeJob Description : We are looking for a highly motivated Product Support Engineer with 35 years of experience in technical support, preferably in a customerfacing role. The ideal candidate should have a strong background in troubleshooting technical issues, excellent communication skills, and proficiency in at least one scripting language, programming...
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Product Support Engineer
1 week ago
Bengaluru, Karnataka, India Azentio Software Pvt Ltd. Full timeJob Description :Azentio Software incorporated in 2020 at Singapore, has been carved out of 3i Infotech, Candela Labs, Beyontec Technologies and Path Solutions. Azentio Software provides mission critical, vertical-specific software products for customers in banking, financial services and insurance verticals and includes key products such as KASTLE-...
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Production Support and Maintenance
1 week ago
Bengaluru, Karnataka, India Voya India Full timeAbout Voya India:Voya India is a wholly owned subsidiary of U.S. financial services company Voya Financial who is a leading health, wealth, and investment company. We deliver innovative solutions to Voya Retirement, Employee Benefits, and Investment Management businesses.Position SummaryThe purpose of Production Support and maintenance - Manager is to...
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Production Support Engineer
1 week ago
Bengaluru, Karnataka, India ADVANSOFT Full timeJob Title: Production Support EngineerCompany: Leading Tech SolutionsSkills Required:SQL: Proficiency in SQL for querying, analyzing, and troubleshooting database-related issues.Unix: Expertise in Unix/Linux operating systems, including shell scripting for automation and system administration tasks.Python: Strong programming skills in Python for scripting,...
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Product Support Specialist
1 week ago
Bengaluru, Karnataka, India Practo Full timeJob Description: Product Support Specialist at Practo Technologies Pvt LtdPosition:Product Support SpecialistLocation:BangaloreDepartment:Corporate Client ServicesCompany Overview:Practo Technologies Pvt Ltd is a leading healthcare technology company that connects patients with healthcare providers. Our platform simplifies access to medical services,...
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Product Support Specialist
1 week ago
Bengaluru, Karnataka, India Practo Full timeJob Description : Product Support Specialist at Practo Technologies Pvt Ltd Position: Product Support Specialist Location: Bangalore Department: Corporate Client Services Company Overview: Practo Technologies Pvt Ltd is a leading healthcare technology company that connects patients with healthcare providers. Our platform simplifies access to medical...
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Product Supportability Manager
2 months ago
Bengaluru, Karnataka, India McAfee Full timeRole Overview:McAfee is looking for a customer-focused, data-driven Product Supportability Manager. The role will partner with Support, Product Management, Engineering, and Marketing to build a customer-centric product experience focusing on user flow optimization and self-service. Outcomes include higher customer satisfaction and reduced impact during...
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Product Supportability Manager
3 weeks ago
Bengaluru, Karnataka, India McAfee Full timeRole Overview:McAfee is looking for a customer-focused, data-driven Product Supportability Manager. The role will partner with Support, Product Management, Engineering, and Marketing to build a customer-centric product experience focusing on user flow optimization and self-service. Outcomes include higher customer satisfaction and reduced impact during...