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Production IT support

3 months ago

Bengaluru, Karnataka, India ZEISS India Full time

CARL ZEISS

Carl Zeiss AG branded as ZEISS, is a German manufacturer of optical systems and optoelectronics, founded in Jena, Germany in 1846 by optician Carl Zeiss.

ZEISS is headquartered in Oberkochen, Germany and enjoys a global presence and rich heritage of being in business for more than 170 years.


ZEISS today operates in the following businesses:

  • Semiconductor Manufacturing Technology
  • Industrial Quality & Research
  • Medical Technology
  • Consumer Markets

We are located today internationally in almost 50 countries and have 25 research & development sites, 60 sales & services locations and 30 production sites.

In India, ZEISS is headquartered in Bangalore and has been present in India for 20+ years with an employee strength 1000+ has been one of the Top 10 markets of ZEISS.

We have all the above Business Groups & 3 Global Centers in India.

The global centers include:

  • Global IT center
  • Global R&D Center
  • Global Production and Assembly Facility

Our R&D and IT teams have seen tremendous growth in the last couple of years with some exciting projects in hand which provide global exposure via global stakeholders while working with one of the best German companies in the world.

In India, other than Bangalore we have a production unit in Delhi and offices in Delhi, Mumbai, Kolkata, etc.

MANDATORY:
To know more about ZEISS and to understand the careers that ZEISS offers we urge you to please log onto our careers page to see the careers ZEISS offers and read our employees stories which will give you insights of the work, culture and careers offered

would like to mention ZEISS does not offer you a job it offers you a career full of learning, global experience and exposure and challenging work and a chance to not be a part of the process but to manage and experience the entire process end to end.


You can also go through our LinkedIn page:
Description

Job Purpose:
Production IT Support operates all applications within the production shop-floor. The position is the first contact for shop-floor application related incidents and coordinates other departments e.g. IT infrastructure, ERP and other IT related teams.

The Production IT Support is responsible for system monitoring, data management, ad hoc reporting, testing of new functionality, implementations of system upgrades and continuous improvement feedback.

The function belongs to the global team 'Production IT Support'. It acts as the connection between the local production site and the global Production IT.

Primary Responsibilities:
Assure day to day operations of all applications within the shop-floor
Coordination of system releases with corporate group.
Configure the standardized software solutions to follow the local production needs
System monitoring (Server, Docker Microservices, etc.) including interfaces.
Incident management for shop-floor systems. Troubleshoot, coordinate with involved groups, communicate, and provide direction to end user.
Maintaining and monitoring backups of production dependent software/systems.
Training of end-users on Manufacturing Execution System (MES) functionality
Maintain master data and support equipment implementation as well as new product implementation.

Assists in the development and implementation of Carl Zeiss Vision Network goals, objectives, policies, and priorities; conducts research, analyzes data, and makes recommendations regarding administrative, organizational, and operational issues.


Qualification Requirements:

example:
(Bold marked text should be included in the final version)
Batchelor's Degree in Information Systems, computer science or equivalent experience to substitute for degree.
Minimum 2-year experience in helpdesk support and support from MS windows servers and desktop preferred in manufacturing environment.
Recent experience with SQL Servers, SQL queries, MongoDB or other equivalent database technology
General knowledge of relational databases
Experience working and administering both a Windows and Linux server environment is a plus.
Experience in client/server applications with applications servers preferred Wildfly or JBoss
Experience with shop-floor systems and connecting applications to machine interfaces (Serial RS232, TCP connection) is a plus
Fluent in English on a business level