Product Support Specialist
1 week ago
Job Description
We represent Practo when it comes to putting customers first. You will be interviewing for the position of Senior Product/Product Specialist. Reporting to the Customer Support Team Lead, you will collaborate with the support team to enhance customer experiences through email, chat, and phone interactions.
Key Responsibilities:
- Support customers across various products through chat, email, and calls with effective communication.
- Be willing to work in different 24x7 shifts as needed by the business.
- Provide timely and professional responses to customers, ensuring detailed and considerate replies.
- Take a proactive approach in handling ticket responses and broader user issues.
- Meet and exceed operational goals such as CSAT, first response SLA, and ticket resolution SLAs.
- Collaborate with internal stakeholders through designated mediums.
- Follow established SOPs to resolve customer queries.
Job ID: 31607
Job Type: Third Party Contract
Location: Bengaluru
Experience: 0 - 6 Months
Business Unit: Operations
Organization: Consumer
Posted: May 23rd 2024
Posted By: Zahid Afreed
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