Product Support Specialist

1 week ago

Bengaluru, Karnataka, India Integra Connect Full time

About IntegraConnectIntegra Connect delivers a comprehensive, integrated suite of cloud-based technologiesand services that enable specialty groups to optimize clinical and financial performanceas reimbursement shifts to value-based models.

Connected by the IntegraCloudplatform, the company's core applications span population health including caremanagement; advanced analytics; medication therapy management; specialty-specificEHR; practice management; and revenue cycle management.

All are designed to helpspecialty practices transform operationally in adherence with complex regulations,including MACRA program requirements. Integra Connect partners with large groups inthe U.S.

focused on oncology and urology, as well as with other key healthcareconstituents, including emergency medical services firms, hospitalist groups and lifesciences companies.


Roles and Responsibilities:

  • Field inbound phone and e-mail requests from Integra Cloud clients.
  • Deliver an exceptional client experience by identifying and documenting client needs and issues: effectively applying problem solving techniques, educating clients and following issues through in a timely manner to a successful resolution.
  • Follow established procedures and escalation paths for internal and external issue resolution while ensuring adherence to established SLAs.
  • Follow established procedures and escalation paths for internal and external issue resolution while ensuring adherence to established SLAs.
  • Develop and execute short-term actions to resolve complex client issues.
  • Develop both new and existing online knowledge center documentation.
  • Provide emergency on-call support during non-business hours.
  • Work closely with other Product Support team members, including Product Owners, Product Delivery and EIS.
  • Ability to work with and understand Client and vendor questions and needs
Work with Developers and QA Team Members on research and effective solutionsMinimum requirements :

  • 2-3 years of professional experience in Technical Support, preferably software or application support.
  • Bachelor's degree in Computer Science, Information Technology, related technical degree or equivalent experience preferred.
  • Excellent spoken and written communication skills.
  • Working knowledge of Microsoft Windows products.
  • Strong PC administration and troubleshooting skills.
  • Experience with CRM software is preferred.
  • Experience with ticket tracking and knowledge base software is preferred.

  • Product Support Specialist

    1 week ago

    Bengaluru, Karnataka, India Practo Full time

    Job Description : Product Support Specialist at Practo Technologies Pvt Ltd Position: Product Support Specialist Location: Bangalore Department: Corporate Client Services Company Overview: Practo Technologies Pvt Ltd is a leading healthcare technology company that connects patients with healthcare providers. Our platform simplifies access to medical...

  • Product Support Specialist

    1 week ago

    Bengaluru, Karnataka, India Practo Full time

    Job Description: Product Support Specialist at Practo Technologies Pvt LtdPosition:Product Support SpecialistLocation:BangaloreDepartment:Corporate Client ServicesCompany Overview:Practo Technologies Pvt Ltd is a leading healthcare technology company that connects patients with healthcare providers. Our platform simplifies access to medical services,...

  • Product Support Specialist

    1 week ago

    Bengaluru, Karnataka, India Practo Full time

    Job DescriptionWe represent Practo when it comes to putting customers first. You will be interviewing for the position of Senior Product/Product Specialist. Reporting to the Customer Support Team Lead, you will collaborate with the support team to enhance customer experiences through email, chat, and phone interactions.Key Responsibilities:Support customers...

  • Product Support Specialist

    1 week ago

    Bengaluru, Karnataka, India Philips Full time

    JOB DESCRIPTIONJob TitleProduct Support Specialist (L3) for AVWJob DescriptionJob title: Product Support SpecialistWe're looking for a passionate, customer focused and experienced IT professional within networking, windows and security knowledge, who will provide 3rd line support for customers and resolve customer concerns raised during installation,...

  • Product Support Specialist

    1 week ago

    Bengaluru, Karnataka, India Philips Full time

    JOB DESCRIPTION Job Title Product Support Specialist (L3) for AVW Job Description Job title: Product Support Specialist We're looking for a passionate, customer focused and experienced IT professional within networking, windows and security knowledge, who will provide 3rd line support for customers and resolve customer concerns raised during...

  • Product Support Specialist

    3 weeks ago

    Bengaluru, Karnataka, India Philips Full time

    Job TitleProduct Support Specialist (L3) for AVWJob DescriptionJob title: Product Support Specialist We're looking for a passionate, customer focused and experienced IT professional within networking, windows and security knowledge, who will provide 3rd line support for customers and resolve customer concerns raised during installation, operation, and...

  • Product Support Specialist

    1 month ago

    Bengaluru, Karnataka, India Philips Full time

    Job TitleProduct Support Specialist (L3) for AVWJob DescriptionJob title: Product Support Specialist We're looking for a passionate, customer focused and experienced IT professional within networking, windows and security knowledge, who will provide 3rd line support for customers and resolve customer concerns raised during installation, operation, and...

  • Product & Technical Support Specialist

    1 week ago

    Bengaluru, Karnataka, India Bose Professional Full time

    Company Overview: Bose Professional is a leader in the professional audio/video industry, specializing in the design and manufacturing of cutting-edge audio solutions including loudspeakers, amplifiers, signal processing devices, controls, software, and accessories. For more than 50 years our spirit of invention has focused on creating systems that are easy...

  • Junior Product Support Specialist

    1 week ago

    Bengaluru, Karnataka, India Katalon, Inc. Full time

    ABOUT USFounded in 2016, Katalon is a leading provider of a modern quality management platform. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver superior customer experiences efficiently and quickly.Since its inception, Katalon has shown remarkable growth, serving over 30,000 teams globally, including Fortune...

  • Product Support

    1 week ago

    Bengaluru, Karnataka, India HfactoR Full time

    Role Overview:The Product Support Specialist plays a crucial role in ensuring the smooth operation and satisfaction of customers with our products. They serve as the primary point of contact for troubleshooting, issue resolution, and providing technical assistance to customers.Responsibilities: Troubleshoot productrelated issues reported by customers and...

  • Product Specialist

    1 week ago

    Bengaluru, Karnataka, India Ascensia Diabetes Care Full time

    Ascensia Diabetes Care is a global specialist diabetes care company, dedicated to helping people living with diabetes. Our mission is to empower people living with diabetes through innovative solutions that simplify and improve their lives. We use our innovation and specialist expertise in diabetes to develop high quality solutions and tools that make a...

  • AEM Production Support Specialist

    1 week ago

    Bengaluru, Karnataka, India Techstar IT Services Pvt. Ltd. Full time

    TSIT Digital Technologies Pvt. Ltd. is hiring for a large Product-based consumer company in Bangalore. Apply if your skills align with the requirements. We are developing a team of talent at our client site.Here is a detailed Job Description :Role : AEM Production Support Specialist (Multi-Site)Experience : 4 to 8 years experience in AEM Joining : Immediate...

  • Software Support Specialist

    1 week ago

    Bengaluru, Karnataka, India Kardex Full time

    Kardex India Pvt Ltd is seeking a motivated self-starter to join our India Life Cycle Service (LCS) Team in the role of Software Support Specialist to be based in Bangalore.As Software Support Specialist, you are responsible for the entire range of remote software services such as troubleshooting including the up and down stream to all connected systems,...

  • Software Support Specialist

    1 week ago

    Bengaluru, Karnataka, India Kardex Full time

    Kardex India Pvt Ltd is seeking a motivated self-starter to join our India Life Cycle Service (LCS) Team in the role of Software Support Specialist to be based in Bangalore.As Software Support Specialist, you are responsible for the entire range of remote software services such as troubleshooting including the up and down stream to all connected systems,...

  • Support and Services Specialist

    1 week ago

    Bengaluru, Karnataka, India Jabra Full time

    Would you like the opportunity to work closely with high-performing teams in India ? Do you thrive in an environment which values autonomy, ownership and creativity ? Jabra India is currently on a look out for an exceptional Support Specialist, to join our Jabra Team. As part of the Product Support Team, the Support Specialist will assure customer focused...

  • Support Specialist I, Customer Support

    1 week ago

    Bengaluru, Karnataka, India Livestream Full time

    At Vimeo, we seek passionate individuals ready to elevate customer experiences. As a Support Specialist I, you will be the frontline liaison, ensuring that our customers receive timely and empathetic support. What you'll do: Efficiently handle a variety of customer queries, prioritizing quick resolutions at the first touchpoint. Rotate through our 24x7...

  • Business Support Specialist

    1 week ago

    Bengaluru, Karnataka, India State Street Corporation Full time

    Business Support Specialist - Emerging LeadJob DescriptionWho we are looking forWe are looking for aBusiness Support Specialistto support our 1st Level Business Support Team.We are looking for aBusiness Support Specialistto support our 1st Level Business Support Team.What you will be responsible forAs a Business Support Specialist you willsupport the correct...

  • IT Support Specialist

    1 week ago

    Bengaluru, Karnataka, India Databricks Full time

    GAQ323R7MissionDatabricks is seeking an experiencedIT Support Specialistto enhance and optimize our business processes, focusing on both daily user support and significant project initiatives. Situated in our Bangalore office, this role requires a seasoned professional capable of managing high-level technical challenges and driving forward IT projects that...

  • Technical Product Support Specialist III

    1 week ago

    Bengaluru, Karnataka, India Sabre Full time

    Level 2 customer support for Data and Analytics solutions.Under general supervision, provides technical support to internal and high visibility customers through different communication channels (CRM tool chatter and posts and phone).Tracks each issue through our CRM and creates trackers in Jira for issues reported by 1st level agents or external...

  • Junior Product Specialist

    1 week ago

    Bengaluru, Karnataka, India AQR Full time

    About AQR Capital Management AQR is a global investment management firm built at the intersection of financial theory and practical application. We strive to deliver superior, long-term results for our clients by seeking to filter out market noise to identify and isolate what matters most, and by developing ideas that stand up to rigorous testing....