Bonanza Portfolio Ltd | CRM Solutions Manager | mumbai
1 month ago
Job Title: CRM Systems Manager
About Bonanza Group:
Bonanza Group is a trailblazer in the fintech and finance industry, dedicated to delivering innovative financial solutions that empower our customers. We pride ourselves on our dynamic and collaborative work culture, where creativity and excellence are at the forefront of everything we do.
Job Description:
We are seeking a skilled and proactive CRM Systems Manager to join our team. This role will be pivotal in managing our CRM software, telephony software, customer ticket management software, and chatbot tools. The ideal candidate will have a deep understanding of CRM and customer service systems and will be responsible for designing solutions, optimizing processes, and ensuring seamless operations across platforms to derive maximum value and efficiency.
Key Responsibilities:
CRM Management: Oversee and manage the company's CRM system, ensuring it aligns with business needs and supports customer relationship management processes effectively. Monitor system usage and provide recommendations for optimization.
Telephony and Chatbot Software: Manage and optimize telephony software systems to enhance customer interactions and streamline communication processes, including chatbot and AI-driven automation tools for better customer engagement.
Service Ticket Management: Administer and configure service ticket management software to ensure efficient handling of customer issues and inquiries. Set up workflows and automation for effective issue resolution and escalation management.
System Integration: Collaborate with IT and other departments to integrate CRM and related systems with other business applications (e.g., ERP, marketing automation, sales tools) and databases to ensure data consistency and seamless functionality across platforms.
Solution Design & Architecture: Design and implement scalable, effective CRM and CX solutions to improve operational efficiency and enhance the customer experience. Evaluate and customize solutions to meet evolving business requirements.
Data Analysis & Reporting: Utilize CRM data analytics to generate actionable insights and drive strategic decisions, improving sales, service processes, and customer satisfaction. Set up dashboards and performance reports for key stakeholders.
User Training and Support: Develop and conduct training programs to ensure effective adoption of CRM and related tools. Provide ongoing support and troubleshooting assistance to end-users on system functionalities and best practices.
System Maintenance & Upgrades: Ensure regular maintenance, updates, and troubleshooting of CRM and related systems to minimize downtime, optimize system performance, and ensure data security compliance.
Vendor & Stakeholder Management: Manage relationships with CRM software vendors and service providers, ensuring service level agreements (SLAs) are met. Act as the main point of contact for any technical issues or escalations.
Documentation & Compliance: Maintain detailed documentation on system configuration, processes, and best practices. Ensure systems comply with data protection regulations (e.g., GDPR) and internal security standards.
Qualifications:
Experience: Minimum of 5 years of experience in CRM administration and solutions management, ideally in a fast-paced environment within the finance or technology sectors.
Technical Skills: Strong proficiency in CRM software (preferably Leadsquared, Salesforce, Microsoft Dynamics, or HubSpot), telephony software (e.g., Knowlarity, mCube), service ticket management systems (e.g., Freshdesk, Zendesk), and chatbot/automation tools.
Analytical & Problem-Solving Skills: Demonstrated analytical skills with a proactive approach to identifying system issues, evaluating potential solutions, and implementing effective resolutions. Strong aptitude for data analysis and creating actionable insights.
Project Management: Experience in managing CRM system projects from inception to completion, ensuring timely delivery, adherence to budget, and effective coordination with multiple stakeholders.
Communication Skills: Excellent communication skills with the ability to collaborate effectively across cross-functional teams and present complex technical information to non-technical audiences.
Continuous Learning: Commitment to continuous improvement and staying updated on CRM trends, tools, and best practices. Willingness to learn new tools and implement new technologies as needed.
Educational Background: Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field is preferred.
Why Join Bonanza Group:
Dynamic Environment: Work in a fast-paced, innovative setting where your contributions have a direct impact on the company's success.
Career Growth: Access to professional development opportunities and a clear path for career advancement.
Supportive Culture: Be part of a team that values creativity, collaboration, and excellence.
Competitive Compensation: Attractive salary and benefits package.
-
mumbai, India Bonanza Portfolio Ltd Full timeJob Title: CRM Systems ManagerAbout Bonanza Group:Bonanza Group is a trailblazer in the fintech and finance industry, dedicated to delivering innovative financial solutions that empower our customers. We pride ourselves on our dynamic and collaborative work culture, where creativity and excellence are at the forefront of everything we do.Job Description:We...
-
mumbai, India Bonanza Portfolio Ltd Full timeJob Title: CRM Systems Manager About Bonanza Group: Bonanza Group is a trailblazer in the fintech and finance industry, dedicated to delivering innovative financial solutions that empower our customers. We pride ourselves on our dynamic and collaborative work culture, where creativity and excellence are at the forefront of everything we do. Job...
-
Bonanza Portfolio Ltd | HR
1 month ago
mumbai, India Bonanza Portfolio Ltd Full timeJob Title : HR & Payroll Executive Location : Goregaon, Mumbai (Bonanza Group) Job Description : We are looking for an enthusiastic and detail-oriented HR Specialist/Executive with up to 4 years of experience to join our growing startup within Bonanza Group. The ideal candidate will have a strong background in HR operations and a proven ability to manage HR...
-
Bonanza Portfolio Ltd | HR
1 month ago
mumbai, India Bonanza Portfolio Ltd Full timeJob Title: HR & Payroll ExecutiveLocation: Goregaon, Mumbai (Bonanza Group)Job Description: We are looking for an enthusiastic and detail-oriented HR Specialist/Executive with up to 4 years of experience to join our growing startup within Bonanza Group. The ideal candidate will have a strong background in HR operations and a proven ability to manage HR...
-
Bonanza Portfolio Ltd | HR
1 month ago
mumbai, India Bonanza Portfolio Ltd Full timeJob Title : HR & Payroll Executive Location : Goregaon, Mumbai (Bonanza Group) Job Description : We are looking for an enthusiastic and detail-oriented HR Specialist/Executive with up to 4 years of experience to join our growing startup within Bonanza Group. The ideal candidate will have a strong background in HR operations and a proven ability to manage HR...
-
mumbai, India Bonanza Portfolio Ltd Full timeJob Title: Head of Brand and CommunicationsLocation: Goregaon, MumbaiEmployment Type: Full-TimeAbout Bonanza Group:Bonanza Group is a dynamic and innovative player in the fintech and finance industry, committed to delivering exceptional financial solutions that empower individuals and businesses. We are looking for a strategic and visionary Head of Brand and...
-
mumbai, India Bonanza Portfolio Ltd Full timeJob Title: Head of Brand and Communications Location: Goregaon, Mumbai Employment Type: Full-Time About Bonanza Group: Bonanza Group is a dynamic and innovative player in the fintech and finance industry, committed to delivering exceptional financial solutions that empower individuals and businesses. We are looking for a strategic and visionary Head of...
-
Mumbai, India Bonanza Portfolio Ltd Full timeJob Title:Performance Marketing SpecialistLocation:Goregaon, MumbaiAbout Bonanza Group:Bonanza Group is a trailblazer in the fintech and finance industry, dedicated to delivering innovative financial solutions that empower our customers. We pride ourselves on a dynamic and collaborative work culture, where creativity and excellence drive everything we do.Job...
-
CRM Solutions Manager
1 month ago
Mumbai, India Bonanza Portfolio Ltd Full timeJob Title: CRM Systems Manager About Bonanza Group: Bonanza Group is a trailblazer in the fintech and finance industry, dedicated to delivering innovative financial solutions that empower our customers. We pride ourselves on our dynamic and collaborative work culture, where creativity and excellence are at the forefront of everything we do. Job...
-
CRM Solutions Manager
1 month ago
mumbai, India Bonanza Portfolio Ltd Full timeJob Title: CRM Systems Manager About Bonanza Group: Bonanza Group is a trailblazer in the fintech and finance industry, dedicated to delivering innovative financial solutions that empower our customers. We pride ourselves on our dynamic and collaborative work culture, where creativity and excellence are at the forefront of everything we do. Job...
-
CRM Solutions Manager
1 month ago
Mumbai, India Bonanza Portfolio Ltd Full timeJob Title: CRM Systems ManagerAbout Bonanza Group:Bonanza Group is a trailblazer in the fintech and finance industry, dedicated to delivering innovative financial solutions that empower our customers. We pride ourselves on our dynamic and collaborative work culture, where creativity and excellence are at the forefront of everything we do.Job Description:We...
-
Telesales / Customer Service
6 months ago
Mumbai, India Bonanza Portfolio Ltd Full timeCompany Name: - Bonanza Portfolio Ltd Indsutry: - Broking and Financial Services Qualification: - Graduation Location: - Goregaon East Job description: - Briefing to the customer about product and services, plans and its benefits and providing them the solutions as per the customer needs. - Scheduling interested customer’s appointment with the...
-
Bonanza Portfolio
4 days ago
Mumbai, India Bonanza Porfolio Full timeJob Title: Performance Marketing Specialist. Location: Goregaon, Mumbai. About Bonanza Group:- Bonanza Group is a trailblazer in the fintech and finance industry, dedicated to delivering innovative financial solutions that empower our customers.- We pride ourselves on a dynamic and collaborative work culture, where creativity and excellence drive everything...
-
Customer Service Officer
7 months ago
Mumbai, India Bonanza Portfolio Ltd Full timeGreetings!!! Please find below mentioned Job Description of **Customer Service **profile for your reference. **Company Name** : Bonanza Portfolio Ltd. **Location** : Mumbai **Experience** : 0 to 5 years **Qualification** : Any Graduation 1- Renewal business coordination (Life, General and health) 2- Connect with DSA and provide quotes for fresh...
-
Head of Digital Marketing
2 months ago
Mumbai, India Bonanza Portfolio Ltd Full timeJob Title : Head of Digital Marketing Location : Goregaon, Mumbai Reports to : Chief Marketing Officer (CMO) About Bonanza Group : Bonanza Group is a leading player in the fintech and finance industry, committed to providing innovative solutions that drive financial empowerment. We are seeking a dynamic and seasoned Head of Digital Marketing to lead...
-
Head of Digital Marketing
2 months ago
Mumbai, India Bonanza Portfolio Ltd Full timeJob Title: Head of Digital MarketingLocation: Goregaon, MumbaiReports to: Chief Marketing Officer (CMO)About Bonanza Group:Bonanza Group is a leading player in the fintech and finance industry, committed to providing innovative solutions that drive financial empowerment. We are seeking a dynamic and seasoned Head of Digital Marketing to lead our digital...
-
Head of Digital Marketing
2 months ago
mumbai, India Bonanza Portfolio Ltd Full timeJob Title : Head of Digital Marketing Location : Goregaon, Mumbai Reports to : Chief Marketing Officer (CMO) About Bonanza Group : Bonanza Group is a leading player in the fintech and finance industry, committed to providing innovative solutions that drive financial empowerment. We are seeking a dynamic and seasoned Head of Digital Marketing to lead our...
-
Head of Digital Marketing
2 months ago
mumbai, India Bonanza Portfolio Ltd Full timeJob Title: Head of Digital MarketingLocation: Goregaon, MumbaiReports to: Chief Marketing Officer (CMO)About Bonanza Group:Bonanza Group is a leading player in the fintech and finance industry, committed to providing innovative solutions that drive financial empowerment. We are seeking a dynamic and seasoned Head of Digital Marketing to lead our digital...
-
Head of Digital Marketing
2 months ago
Mumbai, India Bonanza Portfolio Ltd Full timeJob Title : Head of Digital Marketing Location : Goregaon, Mumbai Reports to : Chief Marketing Officer (CMO) About Bonanza Group : Bonanza Group is a leading player in the fintech and finance industry, committed to providing innovative solutions that drive financial empowerment. We are seeking a dynamic and seasoned Head of Digital Marketing ...
-
Head of Digital Marketing
2 months ago
Mumbai Metropolitan Region, India Bonanza Portfolio Ltd Full timeJob Title : Head of Digital Marketing Location : Goregaon, Mumbai Reports to : Chief Marketing Officer (CMO) About Bonanza Group : Bonanza Group is a leading player in the fintech and finance industry, committed to providing innovative solutions that drive financial empowerment. We are seeking a dynamic and seasoned Head of Digital Marketing to lead our...
