Support Engineer

4 days ago

Bengaluru, India Alpha Variance Solutions Full time
Job Description: Support Engineer – Managed Services Team Member Dynamics 365 ERP and Azure

Location: Bangalore, India

Position Type: Full-Time

Experience Level: Mid-Level (3-5 years of relevant experience)

Overview

We are seeking a skilled and motivated Support Engineer to join our team in Bangalore, specializing in Microsoft Dynamics 365 ERP and Azure. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for helping clients achieve their business goals through effective use of these technologies.

Key Responsibilities

- Technical Support: Provide high-quality technical support for Dynamics 365 ERP and Azure, addressing and resolving client issues in a timely manner.- Troubleshooting: Diagnose and troubleshoot system issues, identify root causes, and implement solutions.- Incident Management: Manage and document support incidents using a ticketing system, ensuring all issues are logged, tracked, and resolved.- Customer Service: Maintain a high level of customer satisfaction by providing professional, timely, and effective support.- Knowledge Sharing: Develop and maintain technical documentation, FAQs, and best practice guides. Share knowledge with team members and customers through training sessions and documentation.- Collaboration: Work closely with cross-functional teams, including developers, project managers, and other support engineers, to ensure comprehensive support for clients.- Continuous Improvement: Stay updated with the latest updates and features in Dynamics 365 ERP and Azure. Proactively suggest improvements to enhance system performance and user experience.

Qualifications

- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.- Experience: 3-5 years of experience in technical support, with at least 2 years focused on Dynamics 365 ERP and Azure.- Technical Skills:- Proficiency in Microsoft Dynamics 365 ERP, including configuration, customization, and integration.- Strong knowledge of Azure services, including Azure AD, Virtual Machines, and Storage.- Experience with SQL Server, Power BI, and other Microsoft technologies.- Familiarity with scripting and automation (e.g., PowerShell).- Soft Skills:- Excellent communication and interpersonal skills.- Strong analytical and problem-solving abilities.- Ability to work independently and as part of a team.- High attention to detail and a commitment to delivering high-quality support.- Certifications (preferred but not required):- Microsoft Certified: Dynamics 365 Fundamentals- Microsoft Certified: Azure Fundamentals- Microsoft Certified: Azure Administrator Associate

Benefits

- Competitive salary and performance-based bonuses.- Comprehensive health insurance coverage.- Opportunities for professional development and certification.- Flexible working hours and a collaborative work environment.- Access to the latest Microsoft technologies and tools.

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