Team Manager

2 days ago

Bengaluru, India Veeva Systems Full time

The Role Veeva Systems is looking for a Team Manager to lead a team of migration architects and consultants. To thrive in your role, you are highly motivated to lead and have a “can do” attitude. You are results-oriented, analytical, organized, and socially skilled.As a first-line manager and servant leader, you will be accountable for services delivery and operational excellence across our R&D customer base and various Vault applications while keeping your team engaged. You will act as a customer advocate, working closely with other Veeva teams (Services, Product) to ensure customer success today and in the future. You will become a leading member of our India Services team, providing migrations solution for our global project teams implementing Veeva Vault R&D applications and Vault Platform cloud solutions to companies in the life sciences industry.The ideal candidate for this role has a strong interest in people management, a process-oriented mindset, and an excellent work ethic. Whether you choose to work at home or in one of our offices, you enjoy working with autonomy and in an international environment. We have a great remote working culture where people work hard, have fun, and grow. This is a remote, full-time permanent role with Veeva.What You’ll Do Manage and grow a team of consultants focusing on Migration Services for both small and large global accounts (Pharmaceutical and Biotech). Lead your team, including resource planning, follow up with their utilization, and ensure their professional growth leading to Employee Success. Be a trusted advisor to customers on migration methodology, approach, and leading practices Own the hiring process for consultants in India, ensuring a pipeline of high-caliber talent. Establish and ensure adherence of methods and tools Serve as a point of leadership contact for selected Pharmaceutical and Biotech customers of all sizes, acting as an escalation point. Help create proposals, collaborate with engagement managers, and practice teams for customer success Requirements 2+ years of experience in a leadership/management role and managed technical delivery in a global setting 5+ years of experience in implementation or data migration or integration consulting with enterprise software systems (SAP, Documentum, OpenText, Box, SharePoint, Salesforce.com, PeopleSoft, Oracle, Trackwise, Argus, ArisGlobal, etc.) Built and managed a team of consultants Skilled escalation manager able to navigate complex customer situations and drive outcomes aligned with customer success Nice to Have Familiarity with Veeva Vault or other enterprise cloud platforms (eg. CRM or ERP) Proficiency in one or more pharmaceutical R&D domain areas such as Regulatory, Clinical, Quality, etc. Perks & Benefits Opportunity for rapid progression in a high-growth business Health & wellness programs Flexible vacation policies 1% charitable giving program

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