Team Pumpkin

4 days ago

Bengaluru, India Team Pumpkin Full time

Creating a positive onboarding experience for new clients.- Manage daily activities and tasks for clients by Line Manager.- Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.- Responding to clients' requests as they arise in real time.- Maintaining an accurate record of all necessary documents pertaining to the brand.- Coordinate with various internal teams to deliver Creative, Data Analytics, Tech and Operational Services.- Develop a relationship with clients and manage their expectations (Kudos if you can balance the two together).- Upsell Always be on the lookout to identify opportunities and convert them to grow revenue.- Ensure that projects are completed on time and within budget.- Coach and support team members to help them meet departmental goals.- Take responsibility for the quality of work, the accuracy of the brief, and the teams output.- Maintain weekly, fortnightly, and monthly reports.- Meeting clients to discuss strategy and report on progress.- Keep ahead of the industrys developments and apply best practices to areas of improvement.- Maintain an orderly workflow according to priorities.- BECOME A PEOPLES PERSON- Exhibit strong leadership skills and inspire your team members.- Stick to the clients brief and the agreed process to deliver effectively.- Utilize your teams productivity keeping the Scope Of Work and allocated budget.- Be all ears to Account Managers and mentors to get the best performance possible.- IMPROVE THE PROCESS- Relentlessly work on improving the internal processes while solving problems along the way.- COMMUNICATE AND COLLABORATE- Manage all business communications.- Become a link for the internal team and make sure the process is consistently followed until the project is completed as per the clients brief.SKILLS WE DESIRE:- Develop and maintain existing client relationships.- Excellent organizational and time management skills.- Strong analytical and problem-solving skills.- Effective communication skills.- A+ presentation skills (making PPTs included).- Natural attention to detail.- Financial management and commercial acumen.- Advanced software skills including Proven experience 2 Years in Client Servicing/Account Management, preferably within the BFSI industry.- Excellent communication, interpersonal, and presentation skills (including proficiency in PowerPoint).- Strong organizational and time management abilities.- High attention to detail and analytical thinking.- Demonstrated financial acumen and understanding of managing budgets and revenue.- Experience using productivity and documentation tools like Microsoft Word, Excel, and project management tools.- Ability to balance multiple priorities, manage stakeholder expectations, and drive projects to success. (ref:iimjobs.com)

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