Customer Care Manager

23 hours ago

PimpriChinchwad, India The Good Hire Solutions Full time

  1. Customer Data Management

  2. Collect, maintain, and update customer information (leads, prospects, buyers).

  3. Ensure data accuracy and segmentation for marketing and communication.

  4. Lead Management

  5. Monitor leads from various sources (walk-ins, website, social media, events).

  6. Assign leads to sales representatives and track follow-up.

  7. Improve lead conversion rate.

  8. Customer Interaction & Engagement

  9. Develop and implement customer engagement campaigns (email, SMS, calls).

  10. Conduct satisfaction surveys and gather feedback.

  11. Manage pre-sales and post-sales communication.

  12. Sales Support

  13. Coordinate with the sales team to track and nurture prospects.

  14. Provide insights into customer preferences and buying behavior.

  15. Ensure smooth vehicle delivery and onboarding experience.

  16. After-Sales Service Coordination

  17. Schedule service reminders and follow-ups.

  18. Handle customer complaints or service-related issues.

  19. Promote extended warranties, service packages, and accessories.

  20. Loyalty & Retention Programs

  21. Design and manage loyalty programs (e.g., referral bonuses, repeat purchase offers).

  22. Track customer lifecycle and send targeted offers to retain customers.

  23. Reporting & Analysis

  24. Prepare CRM performance reports (lead conversion, retention, NPS, etc.).

  25. Use analytics to identify trends and improve customer strategies.

  26. Provide management with insights for decision-making.

  27. Software & Tools Management

  28. Manage CRM software (e.g., Salesforce, AutoRaptor, HubSpot, DMS integration).

  29. Train dealership staff on CRM system usage.

Job Type: Full-time

Pay: ₹30, ₹50,889.28 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

  • Customer Care Executive

    7 hours ago

    Pimpri-Chinchwad, Maharashtra, India Nyati technologies Full time ₹ 2,58,000 - ₹ 5,22,000 per year

    Customer care executives analyze customer purchasing habits, returns, and complaints to make adjustments to their customer care strategy as necessary. They also analyze the communication cycle between their staff and customers using client relationship management software.Job Types: Full-time, FresherPay: ₹21, ₹43,900.00 per monthBenefits:Provident...

  • Customer Care Representative

    6 days ago

    Pimpri-Chinchwad, Maharashtra, India Chandan Tech Solutions pvt ltd Full time ₹ 2,10,000 - ₹ 32,40,000 per year

    As a customer care representative you have to deal with customers for any quiresWe provide proper training for the role.As a customer care representative you need to have good communication in hindi,Marathi and little bit of English as wellWe are an organisation working in service industry from past 19+ years in pune.Job Types: Full-time, Part-timePay:...

  • Customer Care Representative

    24 hours ago

    Pimpri-Chinchwad, India Chandan Tech Solutions pvt ltd Full time

    As a customer care representative you have to deal with customers for any quires We provide proper training for the role. As a customer care representative you need to have good communication in hindi,Marathi and little bit of English as well We are an organisation working in service industry from past 19+ years in pune. Job Types: Full-time, Part-time Pay:...

  • Customer Care Executive

    1 week ago

    Pimpri-Chinchwad, Maharashtra, India Nyati Technologies Full time

    Customer care executives analyze customer purchasing habits, returns, and complaints to make adjustments to their customer care strategy as necessary. They also analyze the communication cycle between their staff and customers using client relationship management software. **Job Types**: Full-time, Fresher Pay: ₹21,000.00 - ₹43,900.00 per...

  • Customer Care Executive

    2 weeks ago

    Pimpri-Chinchwad, Maharashtra, India Nyati technologies Full time

    Customer care executives analyze customer purchasing habits, returns, and complaints to make adjustments to their customer care strategy as necessary. They also analyze the communication cycle between their staff and customers using client relationship management software. Pay: ₹21,000.00 - ₹43,900.00 per month Schedule: - Monday to...

  • Customer Care Executive

    1 week ago

    Pimpri-Chinchwad, Maharashtra, India Nyati Technologies Full time

    Customer care executives analyze customer purchasing habits, returns, and complaints to make adjustments to their customer care strategy as necessary. They also analyze the communication cycle between their staff and customers using client relationship management software. **Job Type**: Fresher Pay: ₹21,000.00 - ₹43,900.00 per month Schedule: -...

  • Customer care manager

    6 days ago

    Pimpri-Chinchwad, Maharashtra, India The Good Hire Solutions Full time ₹ 3,00,000 - ₹ 5,00,000 per year

    Assists in resolving customer complaints, and coordinates factory assistance when all dealership resources have been exhausted.Ensures that new vehicles are properly prepped for delivery.Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule and proper use of the vehicle's...

  • Customer Care Manager

    7 days ago

    Pimpri-Chinchwad, Maharashtra, India The Good Hire Solutions Full time ₹ 3,000 - ₹ 5,08,889 per year

    Customer Data ManagementCollect, maintain, and update customer information (leads, prospects, buyers).Ensure data accuracy and segmentation for marketing and communication.Lead ManagementMonitor leads from various sources (walk-ins, website, social media, events).Assign leads to sales representatives and track follow-up.Improve lead conversion rate.Customer...

  • Customer Care Representative

    6 days ago

    Pimpri-Chinchwad, Maharashtra, India Chandan Tech Solutions Pvt ltd Full time

    As a customer care representative you have to deal with customers for any quires We provide proper training for the role. As a customer care representative you need to have good communication in hindi,Marathi and little bit of English as well We are an organisation working in service industry from past 19+ years in pune. **Job Types**: Full-time,...

  • Customer Care Services

    2 weeks ago

    Pimpri-Chinchwad, Maharashtra, India Unnati Vehicle Private Limited Full time

    1 Minimum office attendance should be 95%. 3 Check vehicle history at the time of calling to customer. 4 Rescheduling to customers for their non-confirmation. 5 Call customer as per calling script for N-7th day. 6 Incoming call to be register as an appointment customers. 7 Communication with Non Contactable Customers. 8 Information of Service Estimate...