Relationship Manager, Priority
1 month ago
Role Responsibilities
Job Role
Servicing primarily walk-in customers to fulfill the specific transactional requirements of the customer through high quality customer service while increasing product penetration through cross sell and achieving allocated portfolio and revenue targets.
Key Responsibilities
Maximize sales performance to achieve given revenue targets (self and branch) through liability products (Current / Savings / Term deposits), wealth management products and asset related products (secured, unsecured). Generate new business via sales promotions, out-marketing calls and presentations and in-branch contacts. Participate actively in branch sales planning to generate action plans for meeting targets. He / She is aware of bank’s Mis-selling and Sales Policies and ensure adherence all the times. Ensure high level of customer service in the Branch. Manage difficult customer situations. Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections. Ensure transactions are processed with a high level of accuracy and commitment in order to satisfy customer needs. Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges, etc are authorized / overridden by appropriate authorities. Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints. Monitor customer satisfaction survey ratings, net promoter score or any other survey / feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service. Take responsibility for general reconciliation and control activities. Find ways to improve operational efficiency and control costs to meet cost budgets. Be multi-skilled to handle all kinds of transactions and services in the bank. Manage growth and attrition of the base, facilitate customer up-streaming. Improve product per customer. Ensure he / she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC / CDD / EDD and Money laundering prevention. He / she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer. Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance. Responsible for health and safety for all. As part of the Health and Safety guidelines you shouldTake reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplaceEnsure that your actions do not put others at risk; Work in a healthy and safe mannerEncourage others to work in a healthy and safe mannerReport all accidents and incidents and bring to the attention of the management any hazard in the workplace
Risk Management
Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC. Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer. Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the same. Read, understand and comply with all provisions of the Group Code of Conduct.Regulatory and Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: (Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment). Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.Our Ideal Candidate
Post Graduate, consistent academic career. 2 - 5 years extensive sales experience. Excellent communication, interpersonal and relationship building skills. Able and excited about going out to meet new customers. Sales focused and highly target oriented. Competitive awareness and benchmarking. Able to pick up new concepts quickly. Management Information skills. Good Interpersonal skills. Banking knowledge.Role Specific Technical Competencies
Diligent and Punctual Knowledgeable about the role Certified with relevant courses Confident Fluent in Language Good Sales exposure Banking Exposure Management Information skills Good Interpersonal skills Customer and Service Oriented
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