Guest relation In-charge

6 days ago


Malappuram, India JobStars HR Solutions Pvt Ltd Full time
Job Overview

JobStars HR Solutions Pvt Ltd is seeking a skilled and dynamic individual to join our team as a Guest Relation In-charge. As a Guest Relation In-charge, you will be responsible for ensuring exceptional guest experiences and providing excellent customer service. This is a full-time position located in Malappuram, Kerala, India.

Qualifications and Skills

Proven experience in a similar guest relations or customer service roleExcellent communication and interpersonal skillsStrong problem-solving and decision-making abilitiesAbility to handle multiple tasks and prioritize effectivelyExceptional attention to detail and organizational skillsProficient in using computer systems and customer relationship management (CRM) softwareAbility to remain calm and composed in high-pressure situationsFlexibility to work in shifts and weekends as requiredKnowledge of the hospitality industry and customer service best practicesBachelor's degree in hospitality management or a related field is preferred

Roles and Responsibilities

Manage and oversee all guest relations activities within the organizationDeliver outstanding customer service, ensuring that all guests feel welcomed and valuedHandle guest inquiries, requests, and complaints promptly and professionallyCoordinate with other departments to ensure guest needs are metMaintain a comprehensive knowledge of company products, services, and policiesTrain and supervise guest relations staffResolve guest issues and conflicts in a timely and satisfactory mannerMonitor and evaluate guest satisfaction levels and implement improvement strategiesDevelop and maintain strong relationships with guestsAssist in planning and organizing events and special functionsCollaborate with marketing and sales teams to enhance guest experiences and promote company offeringsPrepare and present reports on guest relations activities and performance



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    Job Overview JobStars HR Solutions Pvt Ltd is seeking a skilled and dynamic individual to join our team as a Guest Relation In-charge. As a Guest Relation In-charge, you will be responsible for ensuring exceptional guest experiences and providing excellent customer service. This is a full-time position located in Malappuram, Kerala, India. Qualifications...


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    Job OverviewJobStars HR Solutions Pvt Ltd is seeking a skilled and dynamic individual to join our team as a Guest Relation In-charge. As a Guest Relation In-charge, you will be responsible for ensuring exceptional guest experiences and providing excellent customer service. This is a full-time position located in Malappuram, Kerala, India.Qualifications and...


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