Guest relation In-charge

Job Overview

JobStars HR Solutions Pvt Ltd is seeking a skilled and dynamic individual to join our team as a Guest Relation In-charge. As a Guest Relation In-charge, you will be responsible for ensuring exceptional guest experiences and providing excellent customer service. This is a full-time position located in Malappuram, Kerala, India.

Qualifications and Skills

• Proven experience in a similar guest relations or customer service role
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to handle multiple tasks and prioritize effectively
• Exceptional attention to detail and organizational skills
• Proficient in using computer systems and customer relationship management (CRM) software
• Ability to remain calm and composed in high-pressure situations
• Flexibility to work in shifts and weekends as required
• Knowledge of the hospitality industry and customer service best practices
• Bachelor's degree in hospitality management or a related field is preferred

Roles and Responsibilities

• Manage and oversee all guest relations activities within the organization
• Deliver outstanding customer service, ensuring that all guests feel welcomed and valued
• Handle guest inquiries, requests, and complaints promptly and professionally
• Coordinate with other departments to ensure guest needs are met
• Maintain a comprehensive knowledge of company products, services, and policies
• Train and supervise guest relations staff
• Resolve guest issues and conflicts in a timely and satisfactory manner
• Monitor and evaluate guest satisfaction levels and implement improvement strategies
• Develop and maintain strong relationships with guests
• Assist in planning and organizing events and special functions
• Collaborate with marketing and sales teams to enhance guest experiences and promote company offerings
• Prepare and present reports on guest relations activities and performance