Guest relation In-charge

Found in: Talent IN C2 - 2 weeks ago

Malappuram, India JobStars HR Solutions Pvt Ltd Full time



Job Overview


JobStars HR Solutions Pvt Ltd is seeking a skilled and dynamic individual to join our team as a Guest Relation In-charge. As a Guest Relation In-charge, you will be responsible for ensuring exceptional guest experiences and providing excellent customer service. This is a full-time position located in Malappuram, Kerala, India.


Qualifications and Skills


  • Proven experience in a similar guest relations or customer service role
  • Excellent communication and interpersonal skills
  • Strong problem-solving and decision-making abilities
  • Ability to handle multiple tasks and prioritize effectively
  • Exceptional attention to detail and organizational skills
  • Proficient in using computer systems and customer relationship management (CRM) software
  • Ability to remain calm and composed in high-pressure situations
  • Flexibility to work in shifts and weekends as required
  • Knowledge of the hospitality industry and customer service best practices
  • Bachelor's degree in hospitality management or a related field is preferred


Roles and Responsibilities


  • Manage and oversee all guest relations activities within the organization
  • Deliver outstanding customer service, ensuring that all guests feel welcomed and valued
  • Handle guest inquiries, requests, and complaints promptly and professionally
  • Coordinate with other departments to ensure guest needs are met
  • Maintain a comprehensive knowledge of company products, services, and policies
  • Train and supervise guest relations staff
  • Resolve guest issues and conflicts in a timely and satisfactory manner
  • Monitor and evaluate guest satisfaction levels and implement improvement strategies
  • Develop and maintain strong relationships with guests
  • Assist in planning and organizing events and special functions
  • Collaborate with marketing and sales teams to enhance guest experiences and promote company offerings
  • Prepare and present reports on guest relations activities and performance





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