Sales Quality Assurance Specialist

2 weeks ago

Andheri, India Apport Software Solutions Private Limited Full time

Key Responsibilities • Evaluate and monitor sales discovery meetings (demos), calls, emails, and SMS interactions for quality and compliance. • Audit closed deals to ensure accurate documentation, ethical practices, and proper sales process adherence. • Identify and report gaps (AFIs – Areas for Improvement) to enhance team performance and training initiatives. • Collaborate with sales leadership to develop and refine QA processes, benchmarks, and performance metrics. • Deliver ongoing feedback to the sales team, highlighting strengths and actionable growth opportunities. • Work alongside sales managers to identify training needs and implement targeted development programs. • Conduct data-driven analysis to track trends and recommend strategic improvements. • Audit sales workflows to ensure consistency, compliance, and regulatory adherence. • Stay updated on QA best practices, compliance regulations, and evolving sales techniques. • Support post-sale feedback initiatives such as customer satisfaction surveys to assess sales experience. • Cultivate a culture of continuous improvement, knowledge-sharing, and quality awareness.Qualifications • Bachelor’s degree in Business, Marketing, Psychology, or related field (or equivalent experience). • Proven experience in sales quality assurance, sales operations, or a related field. • Strong understanding of the sales cycle, especially within SaaS or B2B environments.• Exceptional analytical and problem-solving skills with acute attention to detail. • Excellent communication and interpersonal skills. • Ability to work independently and cross-functionally in a fast-paced, agile environment. • Proficient in tools such as Google Workspace, MS Office, CRM systems (e.g., Salesforce, HubSpot). • Familiarity with QA tools and frameworks (ISO standards, Six Sigma, etc.) is a plus. • Experience in Learning & Development or training delivery is highly desirable.Preferred Skills • Sound knowledge of sales methodologies and CRM principles. • Hands-on experience coaching or training sales professionals. • Comfort with data visualisation and analysis tools (e.g., Excel, Looker, Tableau). • Strong organisational skills with the ability to manage multiple audits and reporting timelines.What We Offer • Competitive compensation and comprehensive benefits package. • Paid time off, flexible work policies, and wellness support. • Access to world-class tools and a modern collaborative environment. • Opportunities for professional development, growth, and internal mobility. • A high-performance, inclusive, and mission-driven work culture.

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