Executive Customer Care

4 weeks ago

Visakhapatnam, India Vidal Health Tpa Private Limited Full time
  • Retention of current business by ensuring good service.
  • Fulfilment of SLAs (Service Leave Agreement) as agreed with the stakeholders (Insurance companies, brokers, corporate and individual customer) by coordinating with the backend operations team.
  • Attending to stakeholders query in person/mails/over the calls and resolving it.
  • Guiding and updating stakeholders in documentation and requisites to be followed in the process life cycle of the policy.
  • Updating the stake holders if there are any deviation in the process and address the queries as and when required.
    •
  • Building and maintaining relationships with the stakeholders by o Organizing proactive meetings and address issues well in hand.
  • Strong verbal, written, presentation and persuasive skills that effectively communicates with and influences customers.
  • Understanding of customer and market scenario
    •
  • Minimum of one year experience in handling CRM role will be preferred

Job Types: Full-time, Permanent

Pay: Up to ₹18,000.00 per month

Benefits:

  • Commuter assistance
  • Provident Fund

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer service: 2 years (Preferred)

Language:

  • English (Preferred)

Work Location: In person

Expected Start Date: 25/08/2025

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