Full-Time Wellness Experience Consultant

Full-Time Wellness Experience Consultant (WEC)

Location:

Paws & Collars, HSR Bangalore (On-site)

Work Hours:

10 hrs/day | 6 days/week

Minimum Commitment:

1 year

Compensation:

₹25,000 – ₹30,000/month

Start Date:

Immediate

Job Summary:

At
PawsnCollars

, our
Wellness Experience Consultants (WECs)

are the core enablers of our brand philosophy –
Healthy Pets, Happy Family.

They are not just customer-facing staff; they are caregivers, educators, and trust-builders who make every interaction purposeful.

As a WEC, you'll guide pet parents with warmth and precision, ensuring each pet receives personalized care while every pet parent feels supported, understood, and empowered.

This is more than a job—it's a chance to be part of an
ecosystem that integrates veterinary care, grooming, retail, a pet-friendly café, and a luxury pet hotel

into one seamless experience.

Responsibilities:

1.Customer Care & Experience

• Greet walk-ins and callers with empathy, warmth, and professionalism.
• Assist with appointment bookings via Calendly and guide customers to self-book.
• Capture details via Zoho CRM/Forms and maintain accurate records in VetBuddy.
• Provide personalized product and service guidance—without hard selling.

2.Outbound Calling & Follow-Ups

• Make
  outbound calls

for sales, appointments and wellness follow ups
- Conduct
Post-service Survey

to check on pet well-being, build trust and incorporate feedback into our improvement process
- Engage customers through loyalty rewards, offers, and new service or product launches.

3.Service Enablement

• Connect customers to the right specialists (Vet, Groomer, Cafe staff).
• Explain services (Vet, Grooming, Spa, Hotel) clearly, emphasizing preventive and holistic wellness.
• Escalate concerns (health, behavior, wellbeing) to on-duty vets and store managers.

4.Retail & Café Engagement

• Recommend products aligned with the pet's needs; close transactions
• Highlight loyalty rewards and introduce complementary services.
• Assist café guests with menu items and explain pet nutrition benefits.

5.Operational Excellence

• Conduct daily inventory checks and flag replenishment needs.
• Maintain tidiness and hygiene across retail floor, grooming zones, and café.
• Submit end-of-day closure reports with updates on bookings, sales, and follow-ups

How You Will Fulfill Your Potential

• Strong love for animals and ease with handling both dogs and cats.
• Prior experience in
  pet care, hospitality, customer service, or retail

preferred.
- Excellent communication skills in
English + Kannada/Hindi

.
- Physically active, emotionally intelligent, and detail-oriented.
- Flexible to work weekends, holidays, and peak hours.
- Minimum 1-year commitment.

Qualifications

• Prior experience in pet care, veterinary assistance, shelter work, hospitality, or customer service preferred
• Strong love for animals and ease with handling dogs and cats of all temperament
• Strong verbal communication skills in English and/or Kannada/Hindi
• Physically fit and able to manage active work
• Comfortable working weekends, holidays, and peak hours as needed
• Minimum 1-year commitment required

Competencies

• Empathy & Compassion:

Natural caregiver who treats animals with love and respect
- Responsibility:

Reliable, punctual, and committed to safety protocols
- Adaptability:

Stays calm and focused in dynamic, high-energy environments
- Attention to Detail:

Observant of subtle behavioral or health changes
- Team Spirit:

Works collaboratively across pet care, grooming, and hospitality teams
- Customer Orientation:

Friendly, patient, and professional with pet parents

About Paws & Collars

Paws & Collars

is more than a pet care brand—we're a community of animal lovers on a mission to transform how India experiences pet wellness.Born out of a deep love for animals and a desire to raise the standards of pet care, we've built a one-of-a-kind ecosystem under one roof:

• Veterinary Clinic

– for proactive, compassionate healthcare
- Grooming Spa

– for hygiene that's gentle, safe, and stress-free
- Retail Store

– stocking handpicked, consciously sourced pet products
- Pet Café

– where pets and parents can relax, connect, and bond
- Pet Hotel

– a sanctuary designed to feel like home, not a kennel

Every corner of our space—from the curated food to the flooring beneath your feet—is designed with
animal comfort, mental well-being, and lifestyle alignment

in mind. We don't believe in cages. We believe in freedom, trust, and heart-centered care.

At
Paws & Collars

, we care for pets the way we care for family—because to us, that's exactly what they are. We're here to create a new benchmark for pet hospitality in India. And if you believe in creating a more compassionate world for animals, then you'll feel right at home here.