Just In Time

3 weeks ago

Bengaluru, Karnataka, India Just in time Full time

About the Role:

We are seeking a dynamic and results-oriented Store Manager to lead our premium retail store specializing in Apple products and watches.

The ideal candidate will have a strong background in high-end retail, with experience managing teams, store operations, and delivering exceptional customer experiences in a premium brand environment.

Key Responsibilities:

Store Operations & Performance Management:

- Manage day-to-day operations of the store, ensuring smooth workflow and high standards of service.

- Monitor and analyze store performance metrics and prepare reports to track progress and identify areas for improvement.

- Ensure stock planning, availability, and timely replenishment.

- Maintain strict adherence to SOPs, audits, and compliance guidelines.

Team Leadership & Development:

- Lead, motivate, and manage a team of at least 10 members, fostering a healthy work environment and encouraging high performance.

- Conduct regular team reviews, briefings, and coaching sessions.

- Handle escalations promptly, ensuring customer satisfaction and operational efficiency.

- Lead by example, promoting professionalism, attention to detail, and a customer-first mindset.

Customer Experience & Visual Merchandising:

- Deliver the right mix of products and services to meet customer expectations.

- Ensure visually appealing merchandising that aligns with brand standards.

- Maintain excellent customer handling and communication standards.

- Collect market intelligence and track trends to enhance business strategies.

Skills & Competencies:

- Proven leadership and team management skills.

- Strong analytical and problem-solving abilities.

- Ability to multitask and work in a fast-paced, high-end retail environment.

- Conflict resolution and decision-making skills.

- Strategic thinking and creativity in implementing business initiatives.

- Computer-savvy, especially proficient in Excel for generating reports and monitoring KPIs.

- Flexibility to adapt to variable working hours as required in a retail environment.

Desired Profile:

- Prior experience in premium brands, upmarket retail stores, or high-end retail chains.

- Minimum 23 years of experience managing a team of 10 or more members.

- Excellent communication skills and customer service orientation.

- Confident, presentable, and professional demeanor.

- Knowledge of e business products or luxury watches is a plus

(ref:iimjobs.com)

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