▷ 3 Days Left: Customer Relationship Management Lead

3 weeks ago


Delhi, India Envision Energy Full time
About the Company - Envision Energy is a world-leading green technology company, providing renewable energy system solutions for global enterprises, governments and institutions.

W ith “solving the challenges for a sustainable future” as its mission, Envision Energy keeps making renewable energy production, storage, and synergy less costly through technological innovation.

Responsibilities -

- Develop various systems that strengthen the relationship between the organization and its customers.- Look for better ways to understand customers’ needs and pain points to enhance organizations experience.- Monitor and solve any issues among the clients immediately.- Understand consumer behavior, their needs, and problems.- Upgrade strategies based on customer satisfaction rate, reviews, and response type.- Improve client loyalty and their lifetime value to the business.- Keep customers satisfied by fulfilling their expectations and focusing on bridging the gap between the company and customers.- Develop and execute customer relationship management campaigns to increase customer loyalty.- Prepare a set of universal customer relationship procedures and apply them at every level of the company.- Maintain smooth communication with customers by promptly replying to their queries and resolving complaints quickly and efficiently.- Coordinate with different departments within India and in the HQ in terms of their customer interactions and establish a way to increase the level and effectiveness of their cooperation.

Q

Qualifications - B.TECH/B.E & MBA

Experience : 15 + Years of experience with Wind Industry.

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