Customer Relationship Management Lead

3 weeks ago


Delhi, India Envision Energy Full time
About the Company

-

Envision Energy is a world-leading green technology company, providing renewable energy system solutions for global enterprises, governments and institutions.



W

ith “solving the challenges for a sustainable future” as its mission, Envision Energy keeps making renewable energy production, storage, and synergy less costly through technological innovation.​

Responsibilities

-

Develop various systems that strengthen the relationship between the organization and its customers.Look for better ways to understand customers’ needs and pain points to enhance organizations experience.Monitor and solve any issues among the clients immediately.Understand consumer behavior, their needs, and problems.Upgrade strategies based on customer satisfaction rate, reviews, and response type.Improve client loyalty and their lifetime value to the business.Keep customers satisfied by fulfilling their expectations and focusing on bridging the gap between the company and customers.Develop and execute customer relationship management campaigns to increase customer loyalty.Prepare a set of universal customer relationship procedures and apply them at every level of the company.Maintain smooth communication with customers by promptly replying to their queries and resolving complaints quickly and efficiently.Coordinate with different departments within India and in the HQ in terms of their customer interactions and establish a way to increase the level and effectiveness of their cooperation.

QQualifications

- B.TECH/B.E & MBA

Experience : 15 + Years of experience with Wind Industry.
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