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Inside Sales Specialist

2 months ago

mumbai, India Work Store Limited Full time
Workstore Limited (formerly Staples) is a B2B service provider specializing in Office Supplies, Corporate Gifting, Facility Automation, and Lighting. With a Pan India presence, we cater to enterprise customers. Our Simplibuy platform offers a seamless P2P Procure-to-Pay solution. We introduce Dyson for commercial facility automation (hand dryers) and Elkay for water dispensers. For lighting, our merger with Retail Light Techniques brings 35 years of expertise in retail, now extending to corporate and pharmaceutical lighting solutions. Trust us for reliable and efficient B2B services.
Department: Inside Sales
Designation: Inside Sales Specialist
Location: Worli, Mumbai.
Responsibilities:
Manage incoming phone calls
Generate sales leads & Working on Existing leads.
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Cold calling
Skills:
Proven experience of lead generation & cold calling.
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Interested candidates can share their updated resumes on