Team Lead

About Diversified:
Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What to Expect:
At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

Job Summary:
The Team Lead is a Player Coach role. The lead will be expected to manage, review, assign tasks and oversee the completion of all required deliverables. They will be responsible for overseeing the shifts and overall supervision of the team.

Primary Duties & Responsibilities:Technical Criteria:

• To be filled by the hiring manager

Recruitment:

• Filter candidates with the recruitment team. Guide in Round 1 selection of interviews
• Will accompany the Team Manager in interviews or Represent the Team Manager at times

Onboarding:

• Training; On the Job training
• Intro and information about AV and the industry

Process monitoring, analysis & improvement. Quality Assurance:

• Collecting data on performance

Day to day supervision of associates:

• Overall supervision on attendance
• Responding to general questions on Diversified, workplace, policies

Time off and shift attendance management:

• Monitoring Time/Shift attendance

Representation of team for local activities

• Represent and nominate team members for work and other activities

Communication and reporting:

• Report to Team Manager
• Attend certain GCC functional team meetings along with Team Manager

Ongoing Talent Management:

• Work with the employees to achieve their targets by guiding, removing hurdles
• Set up the team KPI's and performance targets
• Conduct regular reviews and provide feedback to associates
• Be the channel for associates to bring questions concerns, ideas to the organization
• Provide data to Managers

Performance Reviews:

• Lead and champion PMS with Team manager and HR
• Ensure reviews are filled, submitted, reviewed before submitting it to the Team manager
• Play an active part in Rewards & Recognition

Note: TL/TS will not be part of the review or appraisal conversations.

HR Issues:

• Know when to escalate any employee grievances and emergencies to Supervisor/TM/HR
• Be the champion on Employee Experience and Engagement
• Wear the hat of the associate and the management for decision making

Education/Certifications:

• Bachelor's degree & relevant experience in people management
• Certifications pertinent to technology area(s) of expertise (preferred)

Work Environment/Shift: Hybrid

What We Offer:
Along with competitive compensation, you will be eligible for the following benefits:

• Multiple medical plan for self and family
• Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
• Paid Time Off and Paid Holidays
• Commuter & Shift Benefits (US / APAC shifts)

To learn more about becoming part of the Diversified team, visit us at or email us at

Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need.

We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.

We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.