Program Manager
20 hours ago
DESCRIPTION:
The Central Programs Team, India (CPT India) team leads cross-functional projects that requires collaboration and partnership with Amazon businesses, geographical units and technical subject matter experts (SMEs). The projects are focused on initiatives to continually reduce risks and improve network WHS standards and procedures. Individuals gather business requirements, document functional and design specifications, identify appropriate resources needed, assemble the right project team, assign individual responsibilities and develop the milestones and launch schedules to ensure timely and successful delivery of the project. The team members measure and report progress, anticipate and resolve bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs with the technical constraints. This a program management role responsible for executing per direction, the management of the WW WHS programs (standards, procedures, best practices) development, training and continuous improvement projects. The role involves hands-on work in the areas of understanding stakeholder needs and expectations, WHS regulatory research, global stakeholder engagement, data analytics and document technical writing. The candidate must be a self-starter and detail-oriented. They must be an effective communicator and send clear, concise and consistent messages, both verbally and in writing.
Key job responsibilities
•Monitor daily program activities and track key performance indicators for program and program progress.
•Guide management in the development/review of applicable policies, procedures and business practices.
•Owns weekly/monthly reports and metrics.
•Identifies gaps in audit programs and processes and escalates to manager.
•Communicate with stakeholders, customers, and manager about program progress and issues
•Clearly and timely communicate findings, determinations, and recommendations to compliance management and business partners, both at periodic intervals and as needed regarding escalated or high-risk compliance issues.
•Manage stakeholder communications, ensure collaboration and strong communication among team members.
•Makes recommendations to managers for input into roadmap strategic discussions and continuous improvement projects to drive program efficiencies.
•Engage in frequent written and verbal communication with management and business partners to accomplish goals.
•Execute and drive audits to completion per SOP. This includes drafting audit reports, stakeholder reviews of audit reports, finalizing and tracking audit reports in database and tracking issues in system (and SIM/TT management).
•Follows confidentiality rules with the documents reviewed.
•Performs deep dive analysis/research on data/information/literature and creates recommendations/corrective actions based on identified deviations and recommends appropriate solutions.
BASIC QUALIFICATIONS:
- Bachelor's degree or equivalent
- Minimum 2 years relevant program management experience
- Analytical skills with experience using Excel (analysis using aggregate functions and pivot table)
- Good communication skills (both verbal and writing)
PREFERRED QUALIFICATIONS:
- Master's degree or equivalent
- Experience with Stakeholder Management across Geographies
- Program/Project Management Certification -Six Sigma Certification
- Knowledge of SQL/ Python
- Knowledge of visualization tools like QuickSight, Tableau etc.
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