Customer Success Representative

1 month ago


Chennai, India Mentor Match Full time
Join Mentor MatchMentor Match is a leading one-on-one tutoring platform revolutionizing education. We connect students with expert tutors, helping them achieve academic success. As a growing company, we’re on the lookout for dynamic sales professionals to make an impact on families and learners worldwide.

Why Join Us?Be part of a fast-growing EdTech company shaping the future of education.Enjoy a vibrant work environment at our

Royapettah, Chennai office .Professional growth opportunities and collaboration with a passionate team.

What You'll Do:Customer Engagement : Build strong relationships with customers and understand their learning needs.Support and Troubleshooting : Address inquiries, resolve technical issues, and ensure a seamless experience.Account Management : Manage customer accounts, track key metrics, and identify growth opportunities.Advocacy and Improvement : Provide customer feedback to internal teams and contribute to process improvements.Renewals and Expansion : Focus on subscription renewals, upselling, and cross-selling opportunities.

What We’re Looking For:Excellent communication and interpersonal skills.

Shift Timing:

10 PM – 7 AM(Night Shift) , 11:30 AM -8:30 PM(Day Shift)



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