Customer Success Representative
1 month ago
Why Join Us?Be part of a fast-growing EdTech company shaping the future of education.Enjoy a vibrant work environment at our
Royapettah, Chennai office .Professional growth opportunities and collaboration with a passionate team.
What You'll Do:Customer Engagement : Build strong relationships with customers and understand their learning needs.Support and Troubleshooting : Address inquiries, resolve technical issues, and ensure a seamless experience.Account Management : Manage customer accounts, track key metrics, and identify growth opportunities.Advocacy and Improvement : Provide customer feedback to internal teams and contribute to process improvements.Renewals and Expansion : Focus on subscription renewals, upselling, and cross-selling opportunities.
What We’re Looking For:Excellent communication and interpersonal skills.
Shift Timing:
10 PM – 7 AM(Night Shift) , 11:30 AM -8:30 PM(Day Shift)
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