Educators - customer success associate

2 days ago


Chennai, India Mentor Match Full time
This Job opening is for Educators with IGCSE/ GCSE/ IB / CCS curricula ONLY
Join Mentor Match as a Customer Success Associate
Job Title: Customer Success Associate
Location: TTK Road, Royapettah-Chennai, India
About Mentor Match
Mentor Match is a personalized learning platform connecting students with expert tutors for tailored 1-on-1 live sessions. We aim to empower students and ensure seamless experiences for parents and tutors.
Position Overview
We are hiring educators to join as Customer Success Representatives. This role combines teaching expertise with customer support to enhance user satisfaction, drive retention, and promote growth.
Key Responsibilities
Build strong relationships with parents and tutors, understanding and addressing their needs.
Resolve inquiries and technical issues, ensuring timely and effective solutions.
Use teaching insights to assist with curriculum queries, mark improvement and progress tracking.
Proactively renew subscriptions, upsell services, and drive customer loyalty.
Provide feedback to improve processes and enhance platform features.
Qualifications
Master’s degree in Education or related fields.
3+ years teaching IGCSE, GCSE, IB, or CCS curricula.
Excellent communication and problem-solving skills.
Tech-savvy with experience in online tools and platforms.
Benefits
Competitive salary and growth opportunities.
Collaborative and purpose-driven work environment.
Chance to make a meaningful impact on students and tutors.
#Customer Experience Experts #Student Success Careers #Careers In Education Support #Empower Through Education #Join Mentor Match

  • Chennai, India Mentor Match Full time

    This Job opening is for Educators with IGCSE/ GCSE/ IB / CCS curricula ONLYJoin Mentor Match as a Customer Success Associate!Job Title: Customer Success AssociateLocation: TTK Road, Royapettah-Chennai, IndiaAbout Mentor MatchMentor Match is a personalized learning platform connecting students with expert tutors for tailored 1-on-1 live sessions. We aim to...


  • Chennai, India Mentor Match Full time

    This Job opening is for Educators with IGCSE/ GCSE/ IB / CCS curricula ONLY Join Mentor Match as a Customer Success Associate! Job Title: Customer Success Associate Location: TTK Road, Royapettah-Chennai, India About Mentor Match Mentor Match is a personalized learning platform connecting students with expert tutors for tailored 1-on-1 live sessions. We...


  • Chennai, India Mentor Match Full time

    This Job opening is for Educators with IGCSE/ GCSE/ IB / CCS curricula ONLYJoin Mentor Match as a Customer Success Associate!Job Title: Customer Success AssociateLocation: TTK Road, Royapettah-Chennai, IndiaAbout Mentor MatchMentor Match is a personalized learning platform connecting students with expert tutors for tailored 1-on-1 live sessions. We aim to...


  • Chennai, Tamil Nadu, India Facultyzone talent acquisition Full time

    Company Name: - Mentor Match Job Position: - Customer Success Associate Job Description: - Facultyzone Talent Acquisition is hiring for Mentor Match, seeking a Customer Success Associate who blends teaching expertise with exceptional customer support. This role focuses on enhancing user satisfaction, driving retention, fostering growth and delivering...


  • Chennai, India Mentor Match Full time

    This Job opening is for Educators with IGCSE/ GCSE/ IB / CCS curricula ONLYJoin Mentor Match as a Customer Success Associate!Job Title:Customer Success AssociateLocation:TTK Road, Royapettah-Chennai, IndiaAbout Mentor MatchMentor Match is a personalized learning platform connecting students with expert tutors for tailored 1-on-1 live sessions. We aim to...


  • chennai, India Mentor Match Full time

    This Job opening is for Educators with IGCSE/ GCSE/ IB / CCS curricula ONLY Join Mentor Match as a Customer Success Associate! Job Title: Customer Success Associate Location: TTK Road, Royapettah-Chennai, India About Mentor Match Mentor Match is a personalized learning platform connecting students with expert tutors for tailored 1-on-1 live sessions. We...


  • chennai, India Mentor Match Full time

    This Job opening is for Educators with IGCSE/ GCSE/ IB / CCS curricula ONLYJoin Mentor Match as a Customer Success Associate!Job Title: Customer Success AssociateLocation: TTK Road, Royapettah-Chennai, IndiaAbout Mentor MatchMentor Match is a personalized learning platform connecting students with expert tutors for tailored 1-on-1 live sessions. We aim to...


  • Chennai, Tamil Nadu, India Mosahay associate pvt ltd Full time

    A **customer support associate's** job role is to provide customer service, manage customer concerns, and build positive customer relationships: - Prepare for customer inquiries: Study products, services, and customer service processes Customer support associates should have strong interpersonal skills, be able to work independently and as part of a team,...


  • Ambattur, Chennai, Tamil Nadu, India Mosahay associate pvt ltd Full time

    A customer service associate's job description includes: - Responding to customer inquiries: Answering customer questions, understanding their concerns, and resolving issues - Providing technical support: Troubleshooting product and service issues - Maintaining customer relationships: Keeping customers satisfied and managing their concerns - Recording...


  • Chennai, Tamil Nadu, India CustomerLabs Full time

    **About the company** We are no giants or avengers, we’re just a small team whose mission and vision is to help SMB marketers to navigate their marketing strategies with zero obstacles. We began by solving our marketing hiccups and now using our CustomerLabs Customer Data Platform, we ended up solving all SMB marketers' problems. Now, we are the official...


  • Chennai, Tamil Nadu, India Aristocrat Full time

    A job as a Customer Success Associate Lead at Aristocrat offers you the chance to drive client satisfaction and engagement. Based in South Chennai, this role requires you to ensure post-service needs are met, handle feedback, and foster long-term relationships.Key ResponsibilitiesYou will address client inquiries, ensuring their satisfaction is met after...


  • Chennai, India MoSahay Associate Full time

    **Job Types**: Full-time, Fresher **Salary**: Up to ₹16,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift - Rotational shift **Education**: - Bachelor's (required) **Language**: - English (required) - Hindi (required) Ability to Commute: - Chennai, Tamil Nadu (required) Ability to Relocate: - Chennai, Tamil Nadu: Relocate...


  • Chennai, Tamil Nadu, India Freshworks Full time

    **Company Description** About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating...


  • Chennai, Tamil Nadu, India Mentor Match Full time

    About Mentor MatchMentor Match is a personalized learning platform connecting students with expert tutors for tailored 1-on-1 live sessions. Our mission is to empower students and ensure seamless experiences for parents and tutors.Position OverviewWe are seeking educators to join our team as Customer Success Representatives. This role combines teaching...


  • Chennai, India Lystloc Full time

    The ideal candidate is intellectually curious, has a penchant for problem-solving, and has an interest in being a part of a rapidly growing industry. The candidate should be a well-organized self-starter and have a record of exemplary performance. What you will be doing here: Become your customers' strategic consultant and go-to person for help,...


  • Chennai, India Lystloc Full time

    The ideal candidate is intellectually curious, has a penchant for problem-solving, and has an interest in being a part of a rapidly growing industry. The candidate should be a well-organized self-starter and have a record of exemplary performance.What you will be doing here:- Become your customers' strategic consultant and go-to person for help, deliver...


  • Chennai, India Lystloc Full time

    The ideal candidate is intellectually curious, has a penchant for problem-solving, and has an interest in being a part of a rapidly growing industry. The candidate should be a well-organized self-starter and have a record of exemplary performance.What you will be doing here:- Become your customers' strategic consultant and go-to person for help, deliver...


  • Chennai, India Lystloc Full time

    The ideal candidate is intellectually curious, has a penchant for problem-solving, and has an interest in being a part of a rapidly growing industry. The candidate should be a well-organized self-starter and have a record of exemplary performance. What you will be doing here: Become your customers' strategic consultant and go-to person for help,...


  • Chennai, India Lystloc Full time

    The ideal candidate is intellectually curious, has a penchant for problem-solving, and has an interest in being a part of a rapidly growing industry. The candidate should be a well-organized self-starter and have a record of exemplary performance. What you will be doing here:Become your customers' strategic consultant and go-to person for help, deliver...


  • Chennai, India Lystloc Full time

    The ideal candidate is intellectually curious, has a penchant for problem-solving, and has an interest in being a part of a rapidly growing industry. The candidate should be a well-organized self-starter and have a record of exemplary performance. What you will be doing here: Become your customers' strategic consultant and go-to person for help,...