Technical Support Engineer

4 weeks ago

Bengaluru, India Wayground (formerly Quizizz) Full time
Wayground (formerly Quizizz) is one of the fastest-growing EdTech platforms in the world. Our team is on a mission to empower every educator to motivate every learner in the world. Our platform offers engaging and interactive quiz-based learning experiences and is used by more than 75 million people every month in over 180 countries, including 90% of U.S. schools. We have phenomenal investors, we're profitable, and we're committed to growing and improving every day.
With a commitment to fostering active learning, and taking Wayground to more learners across the globe. If you're excited about education and international SaaS and want to build towards a mission that you can be proud of, then Wayground is the right place for you.
What you'll do...
Troubleshoot, triage, and qualify technical cases before escalating to Engineering by assessing severity, business impact, and required expertise, and systematically organizing issues for efficient resolution.
Lead root cause investigations by gathering comprehensive diagnostics, obtaining relevant logs, and replicating reported bugs to ensure thorough analysis.
Communicate clearly and proactively with both technical teams and customers, including joining calls with Customers, Engineering, and Product as needed to ensure full context and set accurate expectations.
Identify repeatable manual processes in support and collaborate on developing scripts, self-serve tools, and streamlined workflows to reduce bugs ticket volume and improve resolution times.
Create and maintain robust knowledge bases, troubleshooting guides, and FAQs for both internal and external audiences.
Work closely with Product and Engineering teams to address recurring technical issues, driving systemic and long-term fixes to improve the overall product experience.
Who you are...
· You must have at least 2+ years of experience in technical support or product support for SaaS, web, or mobile applications.
Experience triaging, qualifying, and resolving technical issues within a support or engineering environment. Strong API debugging, Deep tech troubleshooting & backend logic understanding.
Excellent written and verbal communication skills, capable of explaining technical issues to both technical and non-technical stakeholders.
Comfortable participating in calls with customers, engineering, and product teams to clarify complex scenarios and set expectations.
Experience in creating high quality documentation, troubleshooting guides, and FAQs for both internal and customer-facing purposes
You have prior experience/exposure to QA, automation & Scripting

  • Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India NetApp, Inc. Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job Summary As a Technical Support Engineer you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging the NetApp AFF, FAS and Hybrid Cloud product lines. Support incidents can range from various hardware and/or software issues with NetApp storage...

  • Technical Support Engineer

    5 days ago

    Bengaluru, Karnataka, India VitraAI Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role Overview:As a Technical Support Engineer at , you will troubleshoot, diagnose, and resolve technical issues faced by users of our AI content tools (video, image, website translation & personalization). You will also provide proactive support, gather feedback, and contribute to product improvements.Your success in this role will be measured by user...

  • Technical Support Engineer

    3 days ago

    Bengaluru, Karnataka, India Construction Technect Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company DescriptionConstruction Technect is a global AI-driven platform that transforms the construction industry by connecting stakeholders across the entire value chain, including Marketplace, Project management, CRM, ERP, HRMS, and portfolio tools. Our platform enables merchants, architects, civil engineers, contractors, manufacturers, and project...

  • Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India INFORMATICA BUSINESS SOLUTIONS PRIVATE LIMITED Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionINFORMATICA BUSINESS SOLUTIONS PRIVATE LIMITED is a company based in Bagmane Tech Park, C V Raman Nagar, Bangalore, Karnataka, India. The company is known for its dedication to delivering excellence in its field. Join a team that values innovation, dynamic growth, and high performance.Role DescriptionThis is a full-time on-site role for a...

  • Technical Support Engineer

    4 weeks ago

    Bengaluru, India Wayground (formerly Quizizz) Full time

    Wayground (formerly Quizizz) is one of the fastest-growing EdTech platforms in the world. Our team is on a mission to empower every educator to motivate every learner in the world. Our platform offers engaging and interactive quiz-based learning experiences and is used by more than 75 million people every month in over 180 countries, including 90% of U.S....

  • Technical Support Engineer

    4 weeks ago

    Bengaluru, India ClanX Full time

    Technical Support Engineer to provide first-line technical assistance for enterprise customers using Portkey's AI Gateway and observability tools, combining strong coding skills with a customer-first mindset. Company detailsPortkey AI is building the next-gen AI infrastructure stack to support enterprises scaling their GenAI applications in production....

  • Technical Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Mphasis Ltd Full time ₹ 2,00,000 - ₹ 8,00,000 per year

    Technical Support Engineer -SD Job Description Role: L2 Technical Support Engineer Who are we looking for? Level 2 Technical Support Engineer Years of experience needed years. Technical Skills: Hands-on experience with Windows /Mac OS environments Excellent problem-solving and communication skills Hands-on experience with Windows /Mac OS...

  • Technical Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Mbanq Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Technical Support Engineer (1–2 Yrs) Bangalore | Work from Office | MbanqAtMbanq, we power fintech, neo-banks & credit unions with cutting-edge cloud banking solutions. We're looking for aTechnical Support Engineerwith 1–2 years of experience to join our Bangalore team (WFO).What you'll doSupport API integrations & resolve customer issuesDebug across...

  • Technical support engineer

    4 weeks ago

    Bengaluru, India Fortinet Full time

    Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our...

  • Technical Support Engineer

    5 days ago

    Bengaluru, India Cyware Full time

    About CywareCyware delivers an innovative approach to cybersecurity that unifies threat intelligence, automation, threat response, and vulnerability management with data insights gleaned from assets, users, malware, attackers, and vulnerabilities. Cyware’s Cyber Fusion platform integrates SOAR and TIP technology, enabling collaboration across siloed...