Technical Support Engineer

11 hours ago


Bengaluru, India ClanX Full time

Technical Support Engineer to provide first-line technical assistance for enterprise customers using Portkey's AI Gateway and observability tools, combining strong coding skills with a customer-first mindset.

Company details
Portkey AI is building the next-gen AI infrastructure stack to support enterprises scaling their GenAI applications in production.

Website:

Requirements

  • Minimum 3 years of hands-on experience with NodeJS or Python or GoLang
  • Excellent understanding of APIs, testing/debugging, and developer workflows
  • Familiarity with AI/LLM ecosystem (agents, RAG, MCP) and modern infra (Kubernetes, cloud, observability)
  • Strong communication skills with a knack for simplifying complex technical concepts
  • Prior experience in customer-facing technical roles
  • Currently working at a product-based company

Responsibilities

  • Act as the first line of technical support for enterprise customers using Portkey's AI Gateway and observability stack
  • Debug issues across APIs, SDKs, and integrations, working directly with engineering when needed
  • Reproduce, test, and validate customer-reported problems
  • Create clear technical documentation, guides, and troubleshooting playbooks
  • Partner closely with customers, ensuring smooth onboarding, quick resolutions, and exceptional experience

Job Details
Job location: HSR Layout, Bangalore (Work from Office)

Interview process

  • Intro call with founder
  • Technical round
  • Technical round

Important Note
ClanX is a recruitment partner, helping Portkey AI hire a Technical Support Engineer.



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