Technical Support Engineer

10 hours ago

Bengaluru, India iMerit Technology Full time

The Technical Support Engineer will be responsible for providing technical assistance, troubleshooting, and solutions to clients and internal teams. The role requires a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders.

Responsibilities:

  • Diagnose, troubleshoot, and resolve complex technical issues reported by pharma/life sciences customers using Voice AI based solutions
  • Acting as L2 support engineer, maintain and scale enterprise software products, ensuring high availability and performance
  • Collaborate with Operations teams (L1 support) to validate and triage customer-reported issues
  • Partner with Customer Enablement/Implementation team members, and Customer Success Managers
  • Escalate to and work with engineering teams acting as L3 (Data Science, Backend, Frontend, Infra) to identify root causes and implement fixes
  • Participate in client-facing daily and weekly support calls
  • Debug Python code and contribute to code fixes to address customer-reported bugs
  • Document troubleshooting steps and solutions for knowledge sharing and future reference, including creating documentation for L1 support.
  • Participate in on-call rotations to provide timely support for critical L2 escalations
  • Focus primarily on bug fixes initially, and implementing new stories and features in the future
  • Contribute to improving team processes and initiatives related to support and issue resolution
  • Become Subject Matter Experts at learning Infinitus products, features, configurations and settings
  • Align with company values: Customer Obsessed; Optimistic; Disagree+Commit; Engage Employees; See, Say, Do

Minimum Requirements:

  • 4-6 years of hands-on engineering or support engineering experience, with demonstrated growth
  • Experience in supporting and troubleshooting APIs for seamless integration of backend services
  • Experience of working with LLMs, prompt engineering and RAG (retrieval augmented generation) techniques
  • Experience of working with and debugging JSON payloads dynamically based on task inputs, outputs, and rules driven framework
  • Experience working with healthcare customers, particularly in the pharma/life sciences industry
  • Proven experience in supporting scalable, robust backend systems, acting as L2 support
  • Expertise in python with a focus on backend development and debugging
  • Curiosity about machine learning concepts and their impact on support requirements
  • Hands-on experience with cloud services like AWS or Google Cloud in a support capacity
  • Knowledge of database technologies, both SQL and NoSQL
  • Ability to communicate effectively with both technical and non-technical stakeholders

  • Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Mazumdar Shaw Medical Foundation Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Vacancy: Technical Support Engineer (Electrical/Electronics/Biomedical)Location:Mazumdar Shaw Medical Foundation, BengaluruJob Type:Full-timeIndustry:Laboratory instruments / Engineering ServicesExperience:0–3 yearsSalary:Competitive and based on experienceShift:Day & Night Shift (rotational)About the Role:We are seeking a motivated and technically...

  • Technical Support Engineer

    10 hours ago

    Bengaluru, India Mazumdar Shaw Medical Foundation Full time

    Job Vacancy: Technical Support Engineer (Electrical/Electronics/Biomedical) Location:Mazumdar Shaw Medical Foundation, Bengaluru Job Type:Full-time Industry:Laboratory instruments / Engineering Services Experience:0–3 years Salary:Competitive and based on experience Shift:Day & Night Shift (rotational) About the Role: We are seeking a motivated and...

  • Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India iMerit Technology Full time US$ 90,000 - US$ 1,20,000 per year

    The Technical Support Engineer will be responsible for providing technical assistance, troubleshooting, and solutions to clients and internal teams. The role requires a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders.Responsibilities:Diagnose,...

  • Technical Support Engineer

    4 days ago

    Bengaluru, Karnataka, India beBeeCloud Full time ₹ 20,00,000 - ₹ 24,00,000

    Job SummaryThe senior technical support engineer will be responsible for providing technical services around Prisma Cloud technologies. This includes troubleshooting, best practices observations, and analysis of complex environments.The ideal candidate will have 5-8 years of experience in a Technical Assistance Center (TAC) or direct support/consulting roles...

  • Technical Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Quizizz Full time

    What you'll do :- Troubleshoot, triage, and qualify technical cases before escalating to Engineering by assessing severity, business impact, and required expertise, and systematically organizing issues for efficient resolution.- Lead root cause investigations by gathering comprehensive diagnostics, obtaining relevant logs, and replicating reported bugs to...

  • Technical Support Engineer

    5 days ago

    Bengaluru, Karnataka, India NetApp, Inc. Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Job Summary As a Technical Support Engineer you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging the NetApp AFF, FAS and Hybrid Cloud product lines. Support incidents can range from various hardware and/or software issues with NetApp storage...

  • Technical Support Engineer

    4 days ago

    Bengaluru, India Wayground (formerly Quizizz) Full time

    Wayground (formerly Quizizz) is one of the fastest-growing EdTech platforms in the world. Our team is on a mission to empower every educator to motivate every learner in the world. Our platform offers engaging and interactive quiz-based learning experiences and is used by more than 75 million people every month in over 180 countries, including 90% of U.S....

  • Technical support engineer

    3 days ago

    Bengaluru, India Wayground Full time

    Wayground (formerly Quizizz) is one of the fastest-growing Ed Tech platforms in the world. Our team is on a mission to empower every educator to motivate every learner in the world. Our platform offers engaging and interactive quiz-based learning experiences and is used by more than 75 million people every month in over 180 countries, including 90% of U. S....

  • Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India ClanX Full time US$ 80,000 - US$ 1,20,000 per year

    Technical Support Engineer to provide first-line technical assistance for enterprise customers using Portkey's AI Gateway and observability tools, combining strong coding skills with a customer-first mindset.Company detailsPortkey AI is building the next-gen AI infrastructure stack to support enterprises scaling their GenAI applications in...

  • Technical Support Engineer

    9 hours ago

    Bengaluru, India ClanX Full time

    Technical Support Engineer to provide first-line technical assistance for enterprise customers using Portkey's AI Gateway and observability tools, combining strong coding skills with a customer-first mindset. Company detailsPortkey AI is building the next-gen AI infrastructure stack to support enterprises scaling their GenAI applications in production....