Guest Relations Specialist

4 weeks ago

Noida, India Trehan IRIS Full time
We are seeking a dynamic and personable Guest Relationship Executive (GRE) to join our real estate team in Noida. The GRE will be the first point of contact for clients and visitors, ensuring a professional, engaging, and smooth experience while representing the company’s brand image.
Job Description – Guest Relationship Executive (GRE)
Guest Relationship Executive (GRE)
Experience: 1–4 Years (Real Estate / Hospitality / Customer Service preferred)
Location: Noida
Industry: Real Estate / Property Development
Key Responsibilities
Greet and welcome visitors, clients, and prospective buyers, ensuring a positive first impression.
Handle front desk operations including walk-in inquiries, calls, and appointment scheduling.
Assist the sales and CRM teams by managing customer walk-ins, documentation, and follow-ups.
Provide project-related information to visitors and guide them to the concerned department.
Coordinate with internal teams to ensure a seamless client experience.
Manage client feedback, queries, and escalate issues to ensure quick resolution.
Maintain records of client visits, inquiries, and interactions for reporting purposes.
Support in organizing site visits, events, and promotional activities.
Required Skills & Competencies
Excellent communication and interpersonal skills (English & Hindi).
Pleasant personality, confident, and customer service oriented.
Ability to handle client interactions with professionalism and empathy.
Basic knowledge of MS Office (Word, Excel, Outlook).
Experience in real estate, hospitality, aviation, or front desk roles preferred.
Strong organizational and coordination abilities.
Qualifications
Graduate in Hospitality, Business Administration, or any discipline.
Prior experience as a GRE / Front Office Executive / Customer Service Executive is an advantage.
What We Offer
Opportunity to work with a leading real estate brand.
Exposure to client-facing and customer relationship management roles.
Growth-oriented work culture with professional training and mentoring.
Attractive salary and incentives.

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