Guest Relations Specialist

3 weeks ago

Noida, India Trehan IRIS Full time

We are seeking a dynamic and personable Guest Relationship Executive (GRE) to join our real estate team in Noida. The GRE will be the first point of contact for clients and visitors, ensuring a professional, engaging, and smooth experience while representing the company’s brand image.Job Description – Guest Relationship Executive (GRE)Guest Relationship Executive (GRE)Experience: 1–4 Years (Real Estate / Hospitality / Customer Service preferred)Location: NoidaIndustry: Real Estate / Property DevelopmentKey Responsibilities- Greet and welcome visitors, clients, and prospective buyers, ensuring a positive first impression.- Handle front desk operations including walk-in inquiries, calls, and appointment scheduling.- Assist the sales and CRM teams by managing customer walk-ins, documentation, and follow-ups.- Provide project-related information to visitors and guide them to the concerned department.- Coordinate with internal teams to ensure a seamless client experience.- Manage client feedback, queries, and escalate issues to ensure quick resolution.- Maintain records of client visits, inquiries, and interactions for reporting purposes.- Support in organizing site visits, events, and promotional activities.Required Skills & Competencies- Excellent communication and interpersonal skills (English & Hindi).- Pleasant personality, confident, and customer service oriented.- Ability to handle client interactions with professionalism and empathy.- Basic knowledge of MS Office (Word, Excel, Outlook).- Experience in real estate, hospitality, aviation, or front desk roles preferred.- Strong organizational and coordination abilities.Qualifications- Graduate in Hospitality, Business Administration, or any discipline.- Prior experience as a GRE / Front Office Executive / Customer Service Executive is an advantage.What We Offer- Opportunity to work with a leading real estate brand.- Exposure to client-facing and customer relationship management roles.- Growth-oriented work culture with professional training and mentoring.- Attractive salary and incentives.

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