Customer Support Associate

Note: Candidate must be from Delhi-NCR or ready to relocate | Work from office only| Immediate Joiner (preferred) Position Overview: As a Customer Service Representative with an experience of 2-3 years or above specialising in Inbound Sales, you will be responsible for converting incoming inquiries into sales(No Target) and ensuring exceptional customer service. Your primary role is to respond to customer inquiries, identify sales opportunities, and guide customers about the product through the purchasing process. You will also handle after-sales support to ensure customer satisfaction and retention. Key Responsibilities: Inbound Sales: - Respond promptly to inbound customer inquiries via phone, email, and chat. - Qualify leads by understanding customer needs and matching them with appropriate products or services. - Provide detailed product information and assist customers in making informed purchasing decisions. - Convert inbound inquiries into sales by offering tailored solutions and closing deals. Customer Support: - Offer after-sales support to customers, ensuring their satisfaction with the products or services. - Resolve customer issues related to product usage efficiently. - Handle and escalate complex inquiries or complaints to ensure timely resolution. - Follow up with customers after sales to build strong relationships and encourage repeat business. Sales Administration: - Record all customer interactions, sales activities, and follow-ups in the CRM system. - Collaborate with the marketing team to optimize inbound sales strategies. - Stay updated on product offerings, promotions, and industry trends. - Sharing feedback and insights from customer interactions to improve products. Qualifications and Requirements: - Proven experience in Customer services or customer service environment. - Excellent verbal and written communication skills with the ability to engage and connect with customers effectively. - Ability to understand customer needs and provide appropriate solutions. - Good product knowledge and the ability to learn and adapt to new products and services quickly. - Effective problem-solving skills to resolve customer issues efficiently. - Critical thinking and the ability to make decisions under pressure. - Proficiency with computer systems, including familiarity with customer service software and tools. - Excellent time management and organizational skills to prioritize and handle multipleleads simultaneously. - Strong teamwork and collaboration skills to work effectively with cross-functional teams. - Resilience and the ability to handle rejection or difficult customers with professionalism. Compensation: - The salary for this position is open and will be determined based on the candidate's qualifications and experience. We are committed to offering a compensation package that attracts top talent to join our dynamic team. Location : E-2, Jangpura Extension, New Delhi – Landmark : Opposite Sanatan Dharam Mandir Nearest Metro station : Jangpura Metro, Gate No. 2 Shifts: Rotational Shift Timings Rotational working Days Compensation package: 3.0 to 4 LPA About company: Founded in the year 2012, ONESTORE INDIA PVT LTD brings together a group of highly motivated individuals that focus on delivering the best cyber surveillance and cell phone monitoring service to employers and parents across the globe. ONESTORE INDIA PVT LTD has been leading the phone monitoring & tracking industry for more than a decade now, and is perpetually making products and services to meet customer demands with exceptional monitoring solutions. Our "ONEMONITAR Android monitoring application" is rated among the best and is much admired by numerous users across the globe. Company Website: Product Website: If interested, share your CV at: Phone: