Learning and Development
3 weeks ago
Voya India, formerly known as VFI SLK, is a technology-driven, business process transformation company, driving the evolution of the financial services customer experience through the art of technology, innovation, and human creativity. As a subsidiary of Voya Financial, Inc., we are dedicated to delivering cutting-edge solutions to Voya’s Health (employee benefits), Wealth (retirement), and Investment Management businesses. Our focus lies in crafting inventive customer-centric solutions by digitizing, automating, and optimizing technology and business processes. We are committed to fostering an environment that celebrates learning, growth, and inclusivity while developing and deploying innovative and impactful solutions for Voya Financial, Inc. are hiring for IT- LnD - Technical trainer.
Location : Bangalore.
Experience : 13 to 18 years’ overall experience, of which over 7 to 8 years of experience should be in learning and development role supporting IT line of business
Role
Training need identification in areas of Functional, Process and Behavioral trainings
Acts as single point of contact for “all trainings” – plan, execute and regular report out to leadership on learning progress
Develop content and facilitate sessions to new hires and existing colleagues –
Foundation/Domain, Process, Technical and Behavioral traininngs
Develop detailed context of the overall business/processes to be able to proactively assess learning needs and design/conceptualize learning frameworks accordingly
Standardize process training approach and incorporate basic principles like process overviews, shadow, reverse shadow, case studies, assessments and certifications
Understand the knowledge management framework- includes SOP documentation
Rollout periodic refreshers and remediation on Domain and Processes
Should be able to derive and articulate the investments made in learning
Translate requirements into trainings that will groom employees for the next step of their career path
Build annual training program and prepare teaching plans
Stay abreast of the new trends and tools in employee development
Transfers (KT) for New Transitions
closely with Transitions, Operations (offshore) and onshore teams to design end to end Knowledge transfer framework
KT detailed plan (internal training, external training, SME needs during external training, shadow-reverse shadow plan with milestones for assessment and certification)
monitor and report training progress
any learning gaps and drive mitigation steps.
Requirements
Knowledge on RPA, Analytics, OMNI, Salesforce will be a plus
Background of any of the following : –
C++, Java,C#,.NET Technologies, Scripting, Oracle PL/SQL,Sybase,DB2/UDB will be an added advantage
Partner with the business to assess learning requirements using Training Needs Identification (TNI) methodologies
Expertise in managing end to end learning needs of a Business Unit/LOB
Excellent interpersonal, communication, and organizational skills
Ability to work cohesively with onshore, offshore and shared services teams
Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing
Stay abreast on training and development research and industry trends: Deploy best in class learning practices
Partner with vendors partners to facilitate the learning needs for the business
Well versed with Program or project management skills to plan, monitor and report status of learning projects
Experience in using LMS, Dashboards and SharePoint would be an added advantage
Manage Logistics – room bookings, sending invites to participants, rollout surveys, assessments etc.
Education
Postgraduate/Graduate from a reputed institute
Band Requirement
Manager/Senior Manager level is recommended for this role.
Domain Requirement
Understanding of Retirement Benefits/Health Care/Insurance domain in the US market will be given preference.
Other Requirements
Flexible work schedule will be required – the individual must be willing to work on rotational shifts and from office in-person as per the business need
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