Product Support Specialist

3 weeks ago


India ALLEN Full time

About ALLEN:

After dominating the offline market of ‘Tutoring’, Allen Careers has set out to build the next big thing to happen to ‘Education’. Allen Digital aims to build an EdTech platform to provide students with everything that a classroom cannot. Allen Digital was created as a strategic partnership between Allen Careers Institute and Bodhi Tree Systems to ensure tech enablement for millions of students. We are backed by some of the best names in – media, business, education, and technology. This is a start-up, which has a reputed team, strong investors, and a legacy. If building 0 to 1 excites you and you want to work with a team of proven leaders, please reach out to us.




Responsibilities:

  • Own and solve problems end-to-end that users of the platform face
  • Be the tech support champion who understands their product in great detail and loves to solve student/ teacher/ admin queries via channels, such as phone, email, and chat.
  • Conduct troubleshooting and training to educate users on the features and best practices of our products.
  • Effectively manage and escalate more complex technical issues to higher-level support or engineering teams, ensuring that user concerns are addressed promptly.
  • Be the voice of users and collaborate with cross-functional teams of ops, academics, and product to improve the overall experience and reduce issues
  • Create and maintain comprehensive support documentation, including FAQs, user guides, and knowledge-base articles



Requirements:

  • Experience in customer support or technical support for more than 2+ years
  • Patience and empathy when assisting users.
  • Technical aptitude and the ability to quickly learn new software and hardware.
  • Can handle chats and calls as a medium of support
  • Hands-on experience on Salesforce is a plus
  • Ability to speak Hindi and English fluently



  • india Flintex Consulting Pte Ltd Full time

    Job Description The Right Individual: The ideal candidate will be expected to provide technical support to organizations by managing, maintaining, and troubleshooting their IT systems. We are looking for a Software Support Specialist to assist our customers with technical problems when using our products and services. Your responsibilities include resolving...


  • India Flintex Consulting Pte Ltd Full time

    Job Description The Right Individual: The ideal candidate will be expected to provide technical support to organizations by managing, maintaining, and troubleshooting their IT systems. We are looking for a Software Support Specialist to assist our customers with technical problems when using our products and services. Your responsibilities include resolving...


  • india ScS - Sofa Carpet Specialist Full time

    Department IT Employment Type Full Time Location Sunderland - Customer Support Centre Workplace type Hybrid Compensation £, / year Reporting To Head of Business Reporting What does the role involve? Who are we looking for? What’s in it for you? About ScS – Sofa Carpet Specialist We are one of the UK’s...


  • india ScS - Sofa Carpet Specialist Full time

    Department IT Employment Type Full Time Location Sunderland - Customer Support Centre Workplace type Hybrid Compensation £, / year Reporting To Head of Business Reporting What does the role involve? Who are we looking for? What’s in it for you? About ScS – Sofa Carpet Specialist We are one of the UK’s...


  • India Cornerstone OnDemand Full time

    We're looking for a Senior Product Support Specialist This role is Office Based About Cornerstone OnDemand Cornerstone OnDemand (NASDAQ: CSOD) was founded with apassion for empowering people through learning and a conviction that peopleshould be your organization's greatest competitive advantage. Cornerstone is a recognizedglobal human capital...


  • india Cornerstone OnDemand Full time

    We're looking for a Senior Product Support Specialist This role is Office Based About Cornerstone OnDemand Cornerstone OnDemand (NASDAQ: CSOD) was founded with apassion for empowering people through learning and a conviction that peopleshould be your organization's greatest competitive advantage. Cornerstone is a recognizedglobal...


  • India Cortex Consulting Pvt. Ltd. Full time

    Technical Support Specialist (DICOM/PACS)About the Job Title:Are you an expert in troubleshooting DICOM and PACS systems? We are looking for a Technical Support Specialist with 5 to 10 years of experience in providing technical support for these technologies.Job Description:Position Overview: We are seeking an experienced Technical Support Specialist with...

  • Fieldglass VMS

    3 weeks ago


    india NES Fircroft Full time

    Company Profile: Established in 1978, NES Fircroft is an award-winning staffing specialist that supplies technical and engineering experts (“white collar”) to Oil and Gas, Power, Construction & Infrastructure, Life Sciences, Manufacturing, Chemical, Mining, Automotive and IT sectors worldwide on an international basis. We’re a highly experienced...


  • India SoftwarePac LLC Full time

    Position Overview: We are seeking a detail-oriented and proactive IT Sales Support Specialist with exceptional English language skills to join our dynamic sales team. The ideal candidate will be responsible for preparing quotes, managing LinkedIn outreach, and calling clients to support our sales initiatives. This role is critical in ensuring smooth...


  • Northeast India ScS - Sofa Carpet Specialist Full time

    Department IT Employment Type Full Time Location Sunderland - Customer Support Centre Workplace type Hybrid Compensation £, / year Reporting To Head of Business Reporting What does the role involve? Who are we looking for? What’s in it for you? About ScS – Sofa Carpet Specialist We are one of the UK’s leading sofa and...


  • Northeast India ScS - Sofa Carpet Specialist Full time

    Department IT Employment Type Full Time Location Sunderland - Customer Support Centre Workplace type Hybrid Compensation £, / year Reporting To Head of Business Reporting What does the role involve? Who are we looking for? What’s in it for you? About ScS – Sofa Carpet Specialist We are one of the UK’s leading sofa and...


  • India Agensi Pekerjaan BTC Sdn Bhd Full time

    Job Description Open Position: IT Support Specialist (Legal Firm) A Legal Firm company is currently hiring IT Support Specialist to join them in their Kuala Lumpur office.Key responsibilities include: • Holds Bachelor's degree in Information Technology is preferred.• Troubleshoots, diagnoses problems, implements corrective action procedures in other...


  • India ALLEN Full time

    About ALLEN:After dominating the offline market of 'Tutoring', Allen Careers has set out to build the next big thing to happen to 'Education'. Allen Digital aims to build an EdTech platform to provide students with everything that a classroom cannot. Allen Digital was created as a strategic partnership between Allen Careers Institute and Bodhi Tree Systems...


  • India Agensi Pekerjaan BTC Sdn Bhd Full time

    Job Description Open Position: Product Management, Specialist (Technology-Driven Company) A Technology-Driven company in Malaysia is currently looking for Product Management, Specialist to join the team and based in the Selangor office.Key requirements include: Take part in the vision and execution of product roadmap of IT digital products and solutions used...


  • India ALLEN Full time

    About ALLEN:After dominating the offline market of ‘Tutoring’, Allen Careers has set out to build the next big thing to happen to ‘Education’. Allen Digital aims to build an EdTech platform to provide students with everything that a classroom cannot. Allen Digital was created as a strategic partnership between Allen Careers Institute and Bodhi Tree...


  • india ALLEN Full time

    About ALLEN: After dominating the offline market of ‘Tutoring’, Allen Careers has set out to build the next big thing to happen to ‘Education’. Allen Digital aims to build an EdTech platform to provide students with everything that a classroom cannot. Allen Digital was created as a strategic partnership between Allen Careers Institute and Bodhi Tree...


  • India ALLEN Full time

    About ALLEN:After dominating the offline market of ‘Tutoring’, Allen Careers has set out to build the next big thing to happen to ‘Education’. Allen Digital aims to build an EdTech platform to provide students with everything that a classroom cannot. Allen Digital was created as a strategic partnership between Allen Careers Institute and Bodhi Tree...


  • India SoftwarePac LLC Full time

    Position Overview:We are seeking a detail-oriented and proactive IT Sales Support Specialist with exceptional English language skills to join our dynamic sales team. The ideal candidate will be responsible for preparing quotes, managing LinkedIn outreach, and calling clients to support our sales initiatives. This role is critical in ensuring smooth...


  • India Agensi Pekerjaan BTC Sdn Bhd Full time

    Job Description Open Position: IT Sales Support Specialist (MNC Tech Company) An MNC Tech Company is currently hiring IT Sales Support Specialist to join them in the Kuala Lumpur office.Key responsibilities include: · Answering customer inquiries, scheduling meetings, and sales appointments, and following up with customers about their order status.·...


  • india Phoenix Support Services Full time

    Job Description This is a remote position. We are looking for a Digital Marketing Specialist to participate in our company’s digital advertising campaigns.  We have also started a new Facebook group and we must have a moderator. Prior experience in managing a Facebook group is a plus.Your main responsibilities include monitoring online consumer...