Current jobs related to Senior Product Support Specialist - India - Cornerstone OnDemand
-
Technical Product Support Specialist
1 day ago
India BirdChime Full timeCompany DescriptionBirdChime is a leading Shopify Apps development firm. Role DescriptionThis is a full-time remote role for a Technical Product Support Specialist at BirdChime. The Technical Product Support Specialist will be responsible for providing technical and product support to customers, troubleshooting technical issues, analyzing data, and improving...
-
Technical Product Support Specialist
11 hours ago
india BirdChime Full timeCompany Description BirdChime is a leading Shopify Apps development firm. Role Description This is a full-time remote role for a Technical Product Support Specialist at BirdChime. The Technical Product Support Specialist will be responsible for providing technical and product support to customers, troubleshooting technical issues, analyzing data, and...
-
Technical Product Support Specialist
2 days ago
india BirdChime Full timeCompany DescriptionBirdChime is a leading Shopify Apps development firm. Role DescriptionThis is a full-time remote role for a Technical Product Support Specialist at BirdChime. The Technical Product Support Specialist will be responsible for providing technical and product support to customers, troubleshooting technical issues, analyzing data, and improving...
-
Fieldglass VMS
4 months ago
india NES Fircroft Full timeCompany Profile: Established in 1978, NES Fircroft is an award-winning staffing specialist that supplies technical and engineering experts (“white collar”) to Oil and Gas, Power, Construction & Infrastructure, Life Sciences, Manufacturing, Chemical, Mining, Automotive and IT sectors worldwide on an international basis. We’re a highly experienced...
-
Application Support Specialist
2 weeks ago
India Randstad Enterprise Full timeReady to join Randstad Enterprise as our Application Support Specialist ?About the Role:As an Automation Support Specialist, you will play a crucial role in ensuring the smooth and efficient operation of our automated solutions. You will be responsible for monitoring, troubleshooting, and providing support for both RPA (Robotic Process Automation) using...
-
Customer Support Specialist
3 weeks ago
India Dreamwave AI Full timeNote: Please visit www.dreamwave.ai/ai-headshots and describe what you find interesting about working on our product in your message to us.Company DescriptionDreamwave AI is an AI research lab that specializes in augmenting human creativity with next-generation creative tools powered by AI. We are dedicated to pushing the boundaries of technological...
-
Customer Support Specialist
2 weeks ago
India Dreamwave AI Full timeNote: Please visit and describe what you find interesting about working on our product in your message to us. Company Description Dreamwave AI is an AI research lab that specializes in augmenting human creativity with next-generation creative tools powered by AI. We are dedicated to pushing the boundaries of technological innovation and unlocking...
-
Product Manager Senior Analyst
2 days ago
india Vertiv Full timeProduct Manager Senior Analyst Job Summary The Product (Offering) Specialist will support Offering Managers and the Sr. Director for Liquid Offerings, this role will also include a global scope. The Product Specialist will work across the organization with key customers, sales teams, regional stake holders, and work with cross functional teams to...
-
Product Manager Senior Analyst
4 months ago
india Vertiv Full timeProduct Manager Senior Analyst Job Summary The Product (Offering) Specialist will support Offering Managers and the Sr. Director for Liquid Offerings, this role will also include a global scope. The Product Specialist will work across the organization with key customers, sales teams, regional stake holders, and work with cross functional teams to...
-
Customer Support Specialist
2 weeks ago
India Abmod Inc Full timeABMOD Inc. is a distinguished overseas reseller specializing in top-tier motorcycle parts and accessories. Our extensive inventory boasts premium offerings including helmets, racing suits, exhaust systems, boots, jackets, and an array of other essential gear. With a meticulous selection process, we exclusively feature products from the most esteemed brands...
-
Sales Support Specialist
3 weeks ago
India RedFynn Technologies Full timeAbout Us: At RedFynn Technologies, we specialize in providing an expansive suite of comprehensive POS solutions that empower small and medium-sized businesses to thrive in a competitive market. Our mission is to enhance business operations through innovative technology and exceptional customer service. We are looking for a dedicated Sales Support Specialist...
-
Sales Support Specialist
2 weeks ago
India RedFynn Technologies Full timeAbout Us: At RedFynn Technologies, we specialize in providing an expansive suite of comprehensive POS solutions that empower small and medium-sized businesses to thrive in a competitive market. Our mission is to enhance business operations through innovative technology and exceptional customer service. We are looking for a dedicated Sales Support Specialist...
-
Customer Support Specialist
3 weeks ago
India Bigtoe Pose, Inc. Full timeCompany Description Bigtoe Pose, Inc. is a fast-growing company in the wellness industry. Since our launch in 2021, we have been focused on revolutionizing the industry by making high-quality massage and yoga services more accessible. Our network of professionals has surpassed 6,000 members, and our commitment to accessible wellness has resonated with both...
-
Customer Support Specialist
2 weeks ago
India Bigtoe Pose, Inc. Full timeCompany Description Bigtoe Pose, Inc. is a fast-growing company in the wellness industry. Since our launch in 2021, we have been focused on revolutionizing the industry by making high-quality massage and yoga services more accessible. Our network of professionals has surpassed 6,000 members, and our commitment to accessible wellness has resonated with both...
-
Business Intelligence Developer
2 months ago
Northeast India ScS - Sofa Carpet Specialist Full timeDepartment IT Employment Type Full Time Location Sunderland - Customer Support Centre Workplace type Hybrid Reporting To BI Manager What does the role involve? Who are we looking for? What’s in it for you? About ScS We are one of the UK’s leading sofa specialists, and you can find us on numerous retail parks all over the...
-
Production Support Specialist
2 days ago
india Insight Global Full timeEmphasis ======== • Able to analyze monitoring data from Kibana/Gryfana • Able to work on-call 24/7 hours • Able to use tools (Postman/SoapUI) to check service availability • Production Support/Ticket Management experience • Able to assess Java JVM health • Able to clearly communicate status Required ======== • Linux • DevOps:...
-
Retail Deputy Store Manager
1 week ago
india ScS - Sofa Carpet Specialist Full timeDepartment Retail Employment Type Full Time Location York Workplace type Onsite Compensation £, - £, / year Reporting To Store Manager What does the role involve? What qualities are we looking for? What’s in it for you? About ScS We are one of the UK’s leading sofa specialists, and you can find us on...
-
Retail Deputy Store Manager
2 days ago
india ScS - Sofa Carpet Specialist Full timeDepartment Retail Employment Type Full Time Location Darlington Workplace type Onsite Compensation £, - £, / year Reporting To Store Manager What does the role involve? What qualities are we looking for? What’s in it for you? About ScS We are one of the UK’s leading sofa specialists, and you can find us on numerous...
-
Product Marketing Specialist
3 weeks ago
India Webware.ai Full timeCompany Description Webware.ai is a leading provider of AI digital marketing solutions for small businesses aiming to establish and grow their online presence. Trusted by over 4000 businesses across 400 cities in North America, our comprehensive AI-powered toolkit helps businesses succeed in the digital age and gain more new and repeat business. With...
-
Product Marketing Specialist
2 weeks ago
India Webware.ai Full timeCompany Description Webware.ai is a leading provider of AI digital marketing solutions for small businesses aiming to establish and grow their online presence. Trusted by over 4000 businesses across 400 cities in North America, our comprehensive AI-powered toolkit helps businesses succeed in the digital age and gain more new and repeat business. With...
Senior Product Support Specialist
3 months ago
Senior Product Support Specialist
This role is Office BasedAbout Cornerstone OnDemand
Cornerstone OnDemand (NASDAQ: CSOD) was founded with apassion for empowering people through learning and a conviction that peopleshould be your organization's greatest competitive advantage. Cornerstone is a recognizedglobal human capital management (HCM) leader with a core belief that companiesthrive when they help their employees to realize their potential. Putting thisbelief into practice, Cornerstone offers solutions to help companiesstrategically manage and continuously develop their talent throughout theentire employee lifecycle. Featuring comprehensive recruiting, personalizedlearning, development-driven performance management, and holistic HR planning,Cornerstone's human capital management is successfully used by more than 7000global clients of all sizes, representing all major industries, spanning over75 million users across 192 countries and 43 languages. Using one data modeland one integrated, extensible platform, Cornerstone HCM platform gives clientsgreater talent insights, recommendations and supporting tools to meet theirgrowing human capital management needs.
Responsibilities:
Develop a deep knowledge of SumTotal's range of enterprise products.
Communicating with corporate customers via CRM, telephone, email, or other media as applicable, regarding technically complex problems identified in SumTotal's software products, and maintaining effective customer relations.
Solve user issues, ranging from basic to technically complex, including software functionality, data communication/networking troubleshooting, OS and browser-related issues.
Partner with cross-functional teams on complex customer issues, ensuring root cause is identified and fixed.
Escalate & facilitate top-priority, production-critical issues to the appropriate teams for resolution.
Resolve incidents and keep customers updated during the issue resolution process as per SLAs.
Maintain ownership of issues until resolution, drive internal teams in support of solution needs and timely resolution, considering the customer's business impact.
Create, and publish, internal and customer-facing knowledge base documentation to enhance customer engagement with Sum Total's self-service options.
Ensure customers can execute their business objectives through the use of our application.
Assist internal team with case prioritization to ensure successful go-live of new customers.
Requirements:
Knowledge of SQL programming (DML/DDL/joins) is mandatory.
Knowledge of Webservices Technologies like REST API/SOAP/ODATA is added advantage.
Knowledge of NoSQL and authentication Technologies like LDAP, SSO, OpenID, ADFS, etc. is an added advantage.
Should have hands-on experience in debugging web-based applications.
Exposure to tools like Fiddler, Wireshark, Browser-based Developer Tools, Postman etc.
Should have exposure to talking to clients/end customers.
Strong customer service focus, good problem-solving skills, and excellent communication skills
Ability to communicate effectively to varying levels within the organization.
Graduation in Engineering / Sciences or a Post graduate degree in Computer Sciences
5+ years' of experience in application support.
Must be adaptable and have a strong disposition to learn in a fast-paced environment.
