Application Support Specialist
6 days ago
Ready to join Randstad Enterprise as our Application Support Specialist ?
About the Role:
As an Automation Support Specialist, you will play a crucial role in ensuring the smooth and efficient operation of our automated solutions. You will be responsible for monitoring, troubleshooting, and providing support for both RPA (Robotic Process Automation) using automation anywhere.
Key Responsibilities:
- Provide monitoring and production support for automated solutions.
- Troubleshoot and resolve complex issues related to automation.
- Collaborate with developers and infrastructure engineers on system performance, capacity management, and testing.
- Work with IT and application administrators to address automation environment issues.
- Respond promptly to inquiries and issue reporting from the business and Automation CoE team.
- Monitor scheduled automations and troubleshoot issues as needed.
- Diagnose and verify environmental issues related to the supported product.
- Understand the automation library and troubleshoot minor coding issues.
- Be knowledgeable about team processes, procedures, and precedents.
- Serve as an escalation point for complex application issues.
- Create and maintain technical specifications for troubleshooting procedures.
- Participate in project quality management tasks, such as peer and quality reviews.
- Collaborate with IT to plan for system updates, upgrades, and downtime.
- Collaborate with Developers, Infrastructure Engineers, and IT to identify and resolve environmental issues.
Qualifications:
- Strong technical skills and experience with automation anywhere (RPA, etc.).
- Excellent troubleshooting and problem-solving abilities.
- Ability to work independently and as part of a team.
- Strong communication and interpersonal skills.
- Knowledge of IT infrastructure and operations.
Benefits:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Remote work flexibility
If you are a passionate and skilled Automation Support Specialist looking for a challenging and rewarding career, we encourage you to apply.
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