E Commerce Sales Executive

2 days ago

Ernakulam, India Parakkat Pearls And Jewels Full time

Role & responsibilities

  • Customer Interaction:
  • Handle incoming customer inquiries via phone, email, and chat.
  • Provide accurate and timely information regarding products, services, and company policies.
  • Resolve customer complaints and issues in a professional and efficient manner.
  • Build and maintain positive relationships with customers.
  • Sales and Upselling:
  • Identify opportunities to upsell or cross-sell products and services to existing customers.
  • Educate customers on new products and features.
  • Achieve sales targets and KPIs.
  • Customer Data Management:
  • Maintain accurate and up-to-date customer records in our CRM system.
  • Analyze customer data to identify trends and opportunities for improvement.

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