Senior Manager Network Operations
3 weeks ago
- Senior Manager – Enterprise Network OperationsJOB DESCRIPTIONJob Title: Senior Manager – Enterprise Network OperationsDepartment: Engineering and OperationsLocation: MumbaiReporting: Director Network OperationsJob Type: Full TimeShift: Rotational Shift- PRE-REQUISITES- Extensive hands-on experience in troubleshooting and managing Large Scale Enterprise LAN environments.- Strong people management skills- Possess customer centric approach with empathy- Managed Network "24x7" support experience on global large-scale networks- Strong communication, presentation and customer handling skills- Ability to offer technical and experience-based advice to executives, colleagues and subordinates- Proven ability on Network automations- Subject matter technical expertise in multi-vendor environment- Switching – Aruba, HP, Cisco, Juniper, Meraki, Arista- Wireless – Aruba, HP, Cisco, Juniper Mist, Meraki- IPAM/DDI – Infoblox- Routing – BGP, OSPF, EIGRP- RESPONSIBILITIES- Lead a high-performing technical team supporting global large enterprise customers, ensuring exceptional customer service and operational excellence.- Oversee 24x7 remote monitoring and management of distributed LAN/Wireless/IPAM/WAN networks for large global clients.- Manage ticket queue, participate in Severity 1 and Severity 2 tickets.- Drive resolution of network/security incidents and escalations; ensure timely and effective ticket management.- Lead the customer calls and technical meetings; act as a key interface for client engagement.- Build and Present weekly/monthly/quarterly performance reports and measurement metrics to clients and internal stakeholders.- Develop and maintain Standard Operating Procedures (SOPs) and ensure adherence across teams.- Plan and execute Change Management processes in coordination with customers and internal teams.- Optimize network performance and lead Service Improvement Plans (SIPs).- Lead Patch Management process on all managed network devices.- Lead initiatives focused on network automation to improve operational efficiency and reduce manual intervention.- Drive adoption of AI-powered monitoring and analytics tools to proactively identify and resolve network issues.- Evaluate and integrate automation platforms and AI technologies into existing network infrastructure.- Liaise with hardware/software vendors for issue resolution and product support.- Mentor and train junior engineers; foster a culture of continuous learning and technical excellence.- Lead and contribute to Root Cause Analysis (RCA) documentation and post-incident reviews.- Provide technical insights for weekly/monthly service review reports with customers.- Create and present annual evaluations, performance development plans and KRAs.- Foster teamwork and show commitment to team objectives; promote collaboration and remove obstacles.- TRAINING AND CERTIFICATION- Aruba – ACMA (Wireless), ACMP(Wireless), ACSA(Switching), ACSP (Switching)- Cisco – CCNA, CCNP- DDI – INA (Infoblox)- EXPERIENCE- Minimum 12 years of progressive experience in enterprise networking, with a proven track record in managing complex, large-scale environments.- EDUCATION- Bachelor of Engineering - Computers/Electronics/Communication or related field- Graduate/Post-Graduate in Science/Maths/IT or related streams with relevant technology experience- OTHER SKILLS- Excellent verbal and written communication skills.- Strong passion for working on core network technologies.- Awareness and practical understanding of ITIL processes.
-
Senior Manager Network Operations
3 weeks ago
Mumbai, India NTT Global Networks Full timeSenior Manager – Enterprise Network Operations JOB DESCRIPTION Job Title: Senior Manager – Enterprise Network Operations Department: Engineering and Operations Location: Mumbai Reporting: Director Network Operations Job Type: Full Time Shift: Rotational Shift PRE-REQUISITES Extensive hands-on experience in troubleshooting and managing Large Scale...
-
Senior Manager Network Operations
3 weeks ago
Mumbai, India NTT Global Networks Full timeSenior Manager – Enterprise Network Operations JOB DESCRIPTION Job Title: Senior Manager – Enterprise Network Operations Department: Engineering and Operations Location: Mumbai Reporting: Director Network Operations Job Type: Full Time Shift: Rotational Shift PRE-REQUISITES Extensive hands-on experience in troubleshooting and managing Large Scale...
-
Senior Manager Network Operations
6 days ago
Mumbai, India NTT Global Networks Full timeSenior Manager – Enterprise Network Operations JOB DESCRIPTION Job Title: Senior Manager – Enterprise Network Operations Department: Engineering and Operations Location: Mumbai Reporting: Director Network Operations Job Type: Full Time Shift: Rotational Shift - PRE-REQUISITES - Extensive hands-on experience in troubleshooting and managing Large Scale...
-
Senior Manager Network Operations
3 days ago
mumbai, India NTT Global Networks Full timeSenior Manager – Enterprise Network Operations JOB DESCRIPTION Job Title: Senior Manager – Enterprise Network Operations Department: Engineering and Operations Location: Mumbai Reporting: Director Network Operations Job Type: Full Time Shift: Rotational Shift PRE-REQUISITES Extensive hands-on experience in troubleshooting and managing Large Scale...
-
Network Operations Manager
6 days ago
mumbai, India beBeeNetwork Full timeSenior Manager Network Operations Job PostJob SummaryWe are seeking an experienced Senior Manager to lead our network operations team. The successful candidate will have a proven track record of delivering exceptional customer service and operational excellence.Key ResponsibilitiesLead a high-performing technical team supporting global enterprise customers,...
-
Senior Manager Network Operations
3 weeks ago
Mumbai, India NTT Global Networks Full timeSenior Manager – Enterprise Network OperationsJOB DESCRIPTIONJob Title: Senior Manager – Enterprise Network OperationsDepartment: Engineering and OperationsLocation: MumbaiReporting: Director Network OperationsJob Type: Full TimeShift: Rotational ShiftPRE-REQUISITESExtensive hands-on experience in troubleshooting and managing Large Scale Enterprise LAN...
-
Senior Manager Network Operations
3 weeks ago
Mumbai, India NTT Global Networks Full timeSenior Manager – Enterprise Network OperationsJOB DESCRIPTIONJob Title: Senior Manager – Enterprise Network OperationsDepartment: Engineering and OperationsLocation: MumbaiReporting: Director Network OperationsJob Type: Full TimeShift: Rotational ShiftPRE-REQUISITESExtensive hands-on experience in troubleshooting and managing Large Scale Enterprise LAN...
-
Senior Manager Network Operations
2 days ago
mumbai, India NTT Global Networks Full timeSenior Manager – Enterprise Network OperationsJOB DESCRIPTIONJob Title: Senior Manager – Enterprise Network OperationsDepartment: Engineering and OperationsLocation: MumbaiReporting: Director Network OperationsJob Type: Full TimeShift: Rotational ShiftPRE-REQUISITESExtensive hands-on experience in troubleshooting and managing Large Scale Enterprise LAN...
-
Senior Manager Network Operations
2 days ago
Mumbai Metropolitan Region, India NTT Global Networks Full timeSenior Manager – Enterprise Network Operations JOB DESCRIPTION Job Title: Senior Manager – Enterprise Network Operations Department: Engineering and Operations Location: Mumbai Reporting: Director Network Operations Job Type: Full Time Shift: Rotational Shift PRE-REQUISITES Extensive hands-on experience in troubleshooting and managing Large Scale...
-
Senior Manager Network Operations
3 weeks ago
Mumbai Metropolitan Region, India NTT Global Networks Full timeSenior Manager – Enterprise Network OperationsJOB DESCRIPTIONJob Title: Senior Manager – Enterprise Network OperationsDepartment: Engineering and OperationsLocation: MumbaiReporting: Director Network OperationsJob Type: Full TimeShift: Rotational ShiftPRE-REQUISITESExtensive hands-on experience in troubleshooting and managing Large Scale Enterprise LAN...
