Senior Manager Network Operations

Senior Manager – Enterprise Network Operations JOB DESCRIPTION Job Title: Senior Manager – Enterprise Network Operations Department: Engineering and Operations Location: Mumbai Reporting: Director Network Operations Job Type: Full Time Shift: Rotational Shift PRE-REQUISITES Extensive hands-on experience in troubleshooting and managing Large Scale Enterprise LAN environments. Strong people management skills Possess customer centric approach with empathy Managed Network “24x7” support experience on global large-scale networks Strong communication, presentation and customer handling skills Ability to offer technical and experience-based advice to executives, colleagues and subordinates Proven ability on Network automations Subject matter technical expertise in multi-vendor environment Switching – Aruba, HP, Cisco, Juniper, Meraki, Arista Wireless – Aruba, HP, Cisco, Juniper Mist, Meraki IPAM/DDI – Infoblox Routing – BGP, OSPF, EIGRP RESPONSIBILITIES Lead a high-performing technical team supporting global large enterprise customers, ensuring exceptional customer service and operational excellence. Oversee 24x7 remote monitoring and management of distributed LAN/Wireless/IPAM/WAN networks for large global clients. Manage ticket queue, participate in Severity 1 and Severity 2 tickets. Drive resolution of network/security incidents and escalations; ensure timely and effective ticket management. Lead the customer calls and technical meetings; act as a key interface for client engagement. Build and Present weekly/monthly/quarterly performance reports and measurement metrics to clients and internal stakeholders. Develop and maintain Standard Operating Procedures (SOPs) and ensure adherence across teams. Plan and execute Change Management processes in coordination with customers and internal teams. Optimize network performance and lead Service Improvement Plans (SIPs). Lead Patch Management process on all managed network devices. Lead initiatives focused on network automation to improve operational efficiency and reduce manual intervention. Drive adoption of AI-powered monitoring and analytics tools to proactively identify and resolve network issues. Evaluate and integrate automation platforms and AI technologies into existing network infrastructure. Liaise with hardware/software vendors for issue resolution and product support. Mentor and train junior engineers; foster a culture of continuous learning and technical excellence. Lead and contribute to Root Cause Analysis (RCA) documentation and post-incident reviews. Provide technical insights for weekly/monthly service review reports with customers. Create and present annual evaluations, performance development plans and KRAs. Foster teamwork and show commitment to team objectives; promote collaboration and remove obstacles. TRAINING AND CERTIFICATION Aruba – ACMA (Wireless), ACMP(Wireless), ACSA(Switching), ACSP (Switching) Cisco – CCNA, CCNP DDI – INA (Infoblox) EXPERIENCE Minimum 12 years of progressive experience in enterprise networking, with a proven track record in managing complex, large-scale environments. EDUCATION Bachelor of Engineering - Computers/Electronics/Communication or related field Graduate/Post-Graduate in Science/Maths/IT or related streams with relevant technology experience OTHER SKILLS Excellent verbal and written communication skills. Strong passion for working on core network technologies. Awareness and practical understanding of ITIL processes.