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21 hours ago
Senior Manager – Enterprise Network OperationsJOB DESCRIPTIONJob Title: Senior Manager – Enterprise Network OperationsDepartment: Engineering and OperationsLocation: MumbaiReporting: Director Network OperationsJob Type: Full TimeShift: Rotational ShiftPRE-REQUISITESExtensive hands-on experience in troubleshooting and managing Large Scale Enterprise LAN environments.Strong people management skillsPossess customer centric approach with empathyManaged Network “24x7” support experience on global large-scale networksStrong communication, presentation and customer handling skillsAbility to offer technical and experience-based advice to executives, colleagues and subordinatesProven ability on Network automationsSubject matter technical expertise in multi-vendor environmentSwitching – Aruba, HP, Cisco, Juniper, Meraki, AristaWireless – Aruba, HP, Cisco, Juniper Mist, MerakiIPAM/DDI – InfobloxRouting – BGP, OSPF, EIGRPRESPONSIBILITIESLead a high-performing technical team supporting global large enterprise customers, ensuring exceptional customer service and operational excellence.Oversee 24x7 remote monitoring and management of distributed LAN/Wireless/IPAM/WAN networks for large global clients.Manage ticket queue, participate in Severity 1 and Severity 2 tickets.Drive resolution of network/security incidents and escalations; ensure timely and effective ticket management.Lead the customer calls and technical meetings; act as a key interface for client engagement.Build and Present weekly/monthly/quarterly performance reports and measurement metrics to clients and internal stakeholders.Develop and maintain Standard Operating Procedures (SOPs) and ensure adherence across teams.Plan and execute Change Management processes in coordination with customers and internal teams.Optimize network performance and lead Service Improvement Plans (SIPs).Lead Patch Management process on all managed network devices.Lead initiatives focused on network automation to improve operational efficiency and reduce manual intervention.Drive adoption of AI-powered monitoring and analytics tools to proactively identify and resolve network issues.Evaluate and integrate automation platforms and AI technologies into existing network infrastructure.Liaise with hardware/software vendors for issue resolution and product support.Mentor and train junior engineers; foster a culture of continuous learning and technical excellence.Lead and contribute to Root Cause Analysis (RCA) documentation and post-incident reviews.Provide technical insights for weekly/monthly service review reports with customers.Create and present annual evaluations, performance development plans and KRAs.Foster teamwork and show commitment to team objectives; promote collaboration and remove obstacles.TRAINING AND CERTIFICATIONAruba – ACMA (Wireless), ACMP(Wireless), ACSA(Switching), ACSP (Switching)Cisco – CCNA, CCNPDDI – INA (Infoblox)EXPERIENCEMinimum 12 years of progressive experience in enterprise networking, with a proven track record in managing complex, large-scale environments.EDUCATIONBachelor of Engineering - Computers/Electronics/Communication or related fieldGraduate/Post-Graduate in Science/Maths/IT or related streams with relevant technology experienceOTHER SKILLSExcellent verbal and written communication skills.Strong passion for working on core network technologies.Awareness and practical understanding of ITIL processes.
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