Senior Manager Network Operations

5 hours ago

Mumbai Metropolitan Region, IN NTT Global Networks Full time
  1. Senior Manager – Enterprise Network Operations


JOB DESCRIPTION

Job Title: Senior Manager – Enterprise Network Operations

Department: Engineering and Operations

Location: Mumbai

Reporting: Director Network Operations

Job Type: Full Time

Shift: Rotational Shift


  1. PRE-REQUISITES


  • Extensive hands-on experience in troubleshooting and managing Large Scale Enterprise LAN environments.
  • Strong people management skills
  • Possess customer centric approach with empathy
  • Managed Network “24x7” support experience on global large-scale networks
  • Strong communication, presentation and customer handling skills
  • Ability to offer technical and experience-based advice to executives, colleagues and subordinates
  • Proven ability on Network automations
  • Subject matter technical expertise in multi-vendor environment
  • Switching – Aruba, HP, Cisco, Juniper, Meraki, Arista
  • Wireless – Aruba, HP, Cisco, Juniper Mist, Meraki
  • IPAM/DDI – Infoblox
  • Routing – BGP, OSPF, EIGRP


  1. RESPONSIBILITIES


  • Lead a high-performing technical team supporting global large enterprise customers, ensuring exceptional customer service and operational excellence.
  • Oversee 24x7 remote monitoring and management of distributed LAN/Wireless/IPAM/WAN networks for large global clients.
  • Manage ticket queue, participate in Severity 1 and Severity 2 tickets.
  • Drive resolution of network/security incidents and escalations; ensure timely and effective ticket management.
  • Lead the customer calls and technical meetings; act as a key interface for client engagement.
  • Build and Present weekly/monthly/quarterly performance reports and measurement metrics to clients and internal stakeholders.
  • Develop and maintain Standard Operating Procedures (SOPs) and ensure adherence across teams.
  • Plan and execute Change Management processes in coordination with customers and internal teams.
  • Optimize network performance and lead Service Improvement Plans (SIPs).
  • Lead Patch Management process on all managed network devices.
  • Lead initiatives focused on network automation to improve operational efficiency and reduce manual intervention.
  • Drive adoption of AI-powered monitoring and analytics tools to proactively identify and resolve network issues.
  • Evaluate and integrate automation platforms and AI technologies into existing network infrastructure.
  • Liaise with hardware/software vendors for issue resolution and product support.
  • Mentor and train junior engineers; foster a culture of continuous learning and technical excellence.
  • Lead and contribute to Root Cause Analysis (RCA) documentation and post-incident reviews.
  • Provide technical insights for weekly/monthly service review reports with customers.
  • Create and present annual evaluations, performance development plans and KRAs.
  • Foster teamwork and show commitment to team objectives; promote collaboration and remove obstacles.


  1. TRAINING AND CERTIFICATION


  • Aruba – ACMA (Wireless), ACMP(Wireless), ACSA(Switching), ACSP (Switching)
  • Cisco – CCNA, CCNP
  • DDI – INA (Infoblox)


  1. EXPERIENCE


  • Minimum 12 years of progressive experience in enterprise networking, with a proven track record in managing complex, large-scale environments.


  1. EDUCATION


  • Bachelor of Engineering - Computers/Electronics/Communication or related field
  • Graduate/Post-Graduate in Science/Maths/IT or related streams with relevant technology experience


  1. OTHER SKILLS


  • Excellent verbal and written communication skills.
  • Strong passion for working on core network technologies.
  • Awareness and practical understanding of ITIL processes.

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