Lead Network Engineer

4 hours ago

Mumbai Metropolitan Region, IN NTT Global Networks Full time

Job Title: Lead Engineer – Enterprise Network Operations

Department: Engineering and Operations

Location: Mumbai

Reporting: Associate Director Network Operations

Job Type: Full Time

Shift: Rotational Shift


  1. PRE-REQUISITES


  • Technical expertise on all or either of the following platform
  • Cisco catalyst and Nexus switching and wireless
  • Arista switching
  • HP/Aruba switching and wireless
  • Meraki switching and wireless
  • Mist wireless
  • Infoblox DDI
  • Strong troubleshooting skill sets
  • Conceptually strong in the following switching and wireless technology
  • HSRP/VRRP
  • STP/VTP
  • VSS/VPC
  • Ether-Channels, Stacking of switches (IRF, Cisco Stack)
  • Stand-alone AP, IAP, Flex-connects, Wireless bridge



  1. RESPONSIBILITIES


  • Engineers who have a passion for providing outstanding customer service.
  • 24x7 support of Enterprise Networks of large global clients that have a distributed LAN/Wireless/DDI setup
  • Will be a part of a team of who are responsible for handling (switching/wireless/DDI) network operational/problem management issues.
  • Ticket resolution - work and resolve trouble tickets, handle ticket escalation
  • Queue Management - monitor ticket queue, ensure assignment/resolution and closure
  • Create Method Of Procedure and/or Standard Operating Procedure document
  • Plan and execute Change Management processes
  • Performance Tuning of network devices and create Service Improvement Plans
  • Plan and perform firmware upgrade
  • Work with hardware/software vendors to resolve problems
  • Train and mentor juniors
  • Act as an SME SPOC for certain network products
  • Interface with customer on calls and lead technical meetings
  • Assist in Root Cause Analysis (RCA)
  • Provide technical inputs for weekly/monthly customer service review reports
  • Any additional task given to the incumbent from time-to-time based on business needs


  1. TRAINING AND CERTIFICATION
  • Cisco certification and Aruba /Juniper certification will be added advantage


  1. EXPERIENCE


  • Minimum 7 years of progressive, relevant experience and proven capability to work in a complex network environment


  1. EDUCATION


  • Bachelor in Engineering - Computers/Electronics/Communication or related field
  • Graduate/Post Graduate in Science/Math/IT or related streams with relevant technology experience


  1. OTHER SKILLS


  • Good communication skills - written as well as verbal
  • Passion to work and learn new technology
  • ITIL process awareness

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