Network Security Operations Manager

4 hours ago

Mumbai Metropolitan Region, IN NTT Global Networks Full time

Senior Manager – Security Operations


  1. JOB DESCRIPTION


Job Title: Senior Manager – Security Operations

Department: Engineering and Operations

Location: Mumbai

Reporting: Director, Global Security Operations

Job Type: Full Time

Shift: US Hours


  1. PRE-REQUISITES
  • Passionate for security
  • Hands-on experience with Security products and technology
  • Strong people management skills
  • Possess customer centric approach with empathy
  • Managed Network and Security “24x7” support experience on global large-scale networks
  • Strong communication, presentation and customer handling skills
  • Ability to offer technical and experience-based advice to executives, colleagues and subordinates
  • Proven ability on security automation
  • Technical expertise in multi-vendor environment
  • Firewall: Palo Alto, Fortinet, Checkpoint
  • VPN: SSL VPN Global Protect, Cisco Anyconnect
  • SASE: Zscaler ZIA, ZPA, ZDX, Palo Alto Prisma
  • NAC: Aruba Clear Pass, Cisco ISE
  • Load Balancers: F5 BigIP LTM/GTM, Juniper, Netscaler
  • SIEM


  1. RESPONSIBILITIES
  • Manage Security Operations Center 24x7
  • Security Device Management for global enterprise large scale customer
  • Manage team of Security Engineers
  • Handle Incident, Problem and Change Management as per ITIL framework
  • Handle technical escalations
  • Manage ticket queue, participate in Severity 1 and Severity 2 tickets
  • Create Service Improvement Program
  • Create and Present Root Cause Report for security incident
  • Act as point of contact for large clients
  • Proactively identify risks and vulnerabilities for security devices and drive vulnerability remediation program
  • Lead Patch Management process on all Security devices
  • Act as lead for Security Incidents and owner for investigation as well as follow-up actions
  • Build and present weekly/ monthly/ quarterly performance reports and measurement metrics
  • Design and execute security operations processes; identify and measure critical Security Operations metrics; and continually improve the efficiency of the Security Operations function
  • Ensure asset compliance activities such as keeping track of licensing, support contracts, etc.
  • Mentor and conduct training programs
  • Create and present annual evaluations, performance development plans and KRAs
  • Foster teamwork and show commitment to team objectives; promote collaboration and remove obstacles
  1. TRAINING AND CERTIFICATION
  • PCNSA, PCNSE, CISSP, NSE4, CCIE Security, CEH
  1. EXPERIENCE
  • Minimum 12 years of progressive, relevant experience and proven capability to work in a complex network environment
  1. EDUCATION
  • Bachelor in Engineering - Computers/Electronics/Communication or related field
  • Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience

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