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Senior Technical Specialist

2 months ago

Gurugram, India Coforge Full time

Role: Servicenow Consultant (Sales & Order Management)

Location: Gurugram

Experience: 6 to 12 years


Job Description:

  • Minimum 6 Years -12 Years in collaborating with teams to understand their requirements and pain points, translating them into functional specifications.
  • Design, configure, and customize ServiceNow modules to optimize legal service processes such as Sales And Order Management /Network Inventory Management
  • Implement best practices for legal service management using ServiceNow, ensuring alignment with the organization's goals.
  • Conduct workshops and training sessions for end-users to ensure successful adoption of the implemented solutions.
  • Perform system testing, troubleshooting, and issue resolution during the implementation phase.
  • Collaborate with technical teams to define integrations with other systems and applications, ensuring seamless data flow.
  • Stay updated with ServiceNow platform advancements and legal industry trends, incorporating them into the solution design.
  • Provide ongoing support to end-users, addressing their queries and issues related to the ServiceNow platform.
  • Document processes, configurations, and solutions to create comprehensive user guides and training materials.
  • Proven 6+ years’ experience as a functional consultant or business analyst in legal services management.
  • In-depth understanding of processes and workflows within organizations.
  • Strong expertise in configuring and customizing the ServiceNow platform for legal service management.
  • Excellent communication and interpersonal skills.
  • Relevant ServiceNow certifications (e.g., ServiceNow Certified Implementation Specialist) are a plus.