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Customer Support Intern

4 weeks ago


Nagpur, India TriEdge Solutions Full time

Position : Customer Support Intern
Location : Nagpur

Responsibilities

  • Responsibilities:

? Respond to customer queries via email, chat, and social media channels

? Troubleshoot user issues and escalate complex problems to relevant teams

? Maintain and update our FAQs, help center, and knowledge base

? Track common customer pain points and suggest product improvements

? Provide feedback reports to product and tech teams

? Assist in onboarding and guiding new users when needed

Qualifications:

? Enrolled in or recent graduate of a relevant degree program.

? Strong communication and problem-solving skills.

? Ability to multitask and prioritize effectively.

? Proficiency in Microsoft Office Suite.

Job Type: Internship
Contract length: 3 months

Pay: ₹6, ₹8,000.00 per month

Benefits:

  • Cell phone reimbursement

Work Location: In person