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Customer Support Intern
4 weeks ago
Position : Customer Support Intern
Location : Nagpur
Responsibilities
- Responsibilities:
? Respond to customer queries via email, chat, and social media channels
? Troubleshoot user issues and escalate complex problems to relevant teams
? Maintain and update our FAQs, help center, and knowledge base
? Track common customer pain points and suggest product improvements
? Provide feedback reports to product and tech teams
? Assist in onboarding and guiding new users when needed
Qualifications:
? Enrolled in or recent graduate of a relevant degree program.
? Strong communication and problem-solving skills.
? Ability to multitask and prioritize effectively.
? Proficiency in Microsoft Office Suite.
Job Type: Internship
Contract length: 3 months
Pay: ₹6, ₹8,000.00 per month
Benefits:
- Cell phone reimbursement
Work Location: In person