Support Engineer
3 weeks ago
Key responsibilities:We are looking for an Application Support Engineer who can take responsibility for the digital application maintenance and support of assigned Applications.We expect our Application Support Engineers to be actively involved in the Implementation of new customers onto our operational platforms as well as deliver Change Requests as required for exisiting operations/customers, which includes the configuration and light coding required to meet any unique requirements that may be identified during the onboarding process.The successful candidate will receive and process application incidents as a second level support, identifying the application the incident resides, performing activities needed to resolve and communicate/update the right stakeholders involved.
If required, you will escalate to level 3 support with our Platform Engineering teams, while maintaining ownership of the incident for stakeholder communication.Participate actively in the P1/P2 incidents resolving actions.Providing continuous improvement suggestions in internal code frameworks, best practices and guidelinesShare knowledge with other team members to be more productive, effective, and efficientWork as part of a 24/7 Global Implementation & Support team, taking a handover from the shift team before yours, and handing over any open inceidents or configuration work to the shift after yours.Ideal candidate traitsApplicants will have a Bachelor’s degree on Computer or IT related course from a reputable college/university together with at least 6 years of working experience in Application support.Need to have basic ITIL knowledge to include understanding support processes, incidents, service requests, problems, changes, configuration items, knowledge base articles, etc.ITIL Foundation certificates are highly regarded.Need to have basic Azure knowledge which allows to monitor and diagnose issues related with application stability and performanceAZ-900: Microsoft Azure Fundamentals certification on their development path.A solid understanding of cloud native architecturesExperience working with databases and data models – SQL, NoSQL, document DB, Cosmos DB etc.Basic programming skills in C#, and .NET Core/.NET 6. (read code, basic debugging).Regarding working with Azure DevOps, you should know SCRUM framework, how to use Azure DevOps for our support needs.They do NOT do any changes in production. NO Deployments, etc.English on B2 level - Excellent verbal and written communication skills is a mustA great team player and a strong collaboratorAn excellent team player, balanced with strong autonomy and high motivation to deliverAn out-of-the-box-thinker with an open mind who is intrigued by new ideas and innovative solutionsWorking proactively to learn new technologies and is an inspiration to team and colleagues
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IT Support Engineer
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