Support Engineer

2 months ago

Bengaluru, India Maersk Full time

Introduction to Maersk:

A.P. Moller - Maersk is an integrated container logistics company that is responsible for moving 20% of global trade every year. With a dedicated team of over 100,000 employees across 130 countries, we go all the way to connect and simplify global trade, and help our customers grow and thrive. Maersk’s vision is to be the global integrator of logistics, connecting and simplifying customers’ supply chains.

Fulfilled by Maersk (FbM) organization is a critical part of Maersk’s global integrator vision. The FbM organization is at the forefront of developing cutting edge technologies to improve the customer’s fulfillment and logistics experience with automated end-to-end digital journeys and enable access to standardized products and services seamlessly. The team creates the foundation to integrate data, systems, and processes, powered by scalable digital infrastructure and APIs.

E-Commerce Logistics (ECL) is one of the three organizations of FbM. Although ECL is traditionally an asset heavy business; a new wave of digital innovation has meant that assets alone are no longer differentiators. Maersk’s ECL platform team is on an ambitious journey to build truly world class ECL capabilities which provide our Customers the flexibility they seek.

We offer:

This is an extremely exciting time to join a growing and dynamic team that solves some of the toughest problems in the industry and builds the future of supply chain & logistics. Maersk’s Technology organization offers a unique opportunity to impact global trade via the largest container shipping company in the world. We are a growing team of more than 30 nationalities. We focus on our people and the right candidate will have broad possibilities to further develop competencies in an environment characterized by change and continuous progress.

You will work with an experienced and passionate team with high standards for urgency and quality. We operate in a fast-paced environment utilizing modern technologies and bias toward action. We value customer outcomes and are passionate about using technology to solve problems. We are a diverse team with colleagues from different backgrounds and cultures We offer the freedom, and responsibility, to shape the setup and the processes we use in our community We support continuous learning, including through conferences, workshops and meetups
 

Key responsibilities:

We are looking for an Application Support Engineer who can take responsibility for the digital application maintenance and support of assigned Applications. We expect our Application Support Engineers to be actively involved in the Implementation of new customers onto our operational platforms as well as deliver Change Requests as required for exisiting operations/customers, which includes the configuration and light coding required to meet any unique requirements that may be identified during the onboarding process.

The successful candidate will receive and process application incidents as a second level support, identifying the application the incident resides, performing activities needed to resolve and communicate/update the right stakeholders involved.
 

If required, you will escalate to level 3 support with our Platform Engineering teams, while maintaining ownership of the incident for stakeholder communication. Participate actively in the P1/P2 incidents resolving actions. Providing continuous improvement suggestions in internal code frameworks, best practices and guidelines Share knowledge with other team members to be more productive, effective, and efficient Work as part of a 24/7 Global Implementation & Support team, taking a handover from the shift team before yours, and handing over any open inceidents or configuration work to the shift after yours.

Ideal candidate traits

Applicants will have a Bachelor’s degree on Computer or IT related course from a reputable college/university together with at least 6 years of working experience in Application support. Need to have basic ITIL knowledge to include understanding support processes, incidents, service requests, problems, changes, configuration items, knowledge base articles, etc. ITIL Foundation certificates are highly regarded. Need to have basic Azure knowledge which allows to monitor and diagnose issues related with application stability and performance AZ-900: Microsoft Azure Fundamentals certification on their development path. A solid understanding of cloud native architectures Experience working with databases and data models – SQL, NoSQL, document DB, Cosmos DB etc. Basic programming skills in C#, and .NET Core/.NET 6. (read code, basic debugging). Regarding working with Azure DevOps, you should know SCRUM framework, how to use Azure DevOps for our support needs. They do NOT do any changes in production. NO Deployments, etc. English on B2 level - Excellent verbal and written communication skills is a must A great team player and a strong collaborator An excellent team player, balanced with strong autonomy and high motivation to deliver An out-of-the-box-thinker with an open mind who is intrigued by new ideas and innovative solutions Working proactively to learn new technologies and is an inspiration to team and colleagues

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